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Customer Service Representative

1 month ago

Albury, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

  • You are friendly, enthusiastic, and reliable, with a passion for working in a team environment
  • You have experience in customer service and/or cash handling
  • You are fit to lift up to 16kgs of mail regularly and stand for your shift

What We Offer

  • We invest in your growth and development through ongoing training and career opportunities
  • We value diversity and inclusion, and strive to create a workplace where everyone feels welcome and valued
  • We recognize and reward your contributions to our success with Post Perks and more