Conseiller.ère, support technique – Sydney Technologies numériques

2 months ago

Sydney, Australia CDPQ Full time

Devenez un actif pour la collectivité

Faites partie d’un groupe mondial d’investissement etressentez la fierté de contribuer à bâtir un avenir durable.

À la CDPQ :

On valorise votre apport unique au sein d’une équipe d’envergure mondiale.

On vous confie un travail qui vous permet de vous épanouir et de vous dépasser.

On vous offre des occasionsd’apprendre aux côtés d’expert.e.s généreux de leur savoir.

On s’investit pleinement pour vous qui, chaque jour, réalisez notre mission.

Description d'emploi

L’environnement de travail bureautique est un aspect important de la stratégie d’évolution TN de la CDPQ avec pour objectif d’être connecté partout en tout temps, d’appuyer la mondialisation de l’entreprise et d’assurer déploiement d’outils afin de favoriser la collaboration. Ceci inclut l’évolution des postes de travail, la gestion des outils bureautique, la collaboration, la vidéoconférence, et la téléphonie.

Relevant du Directeur, support bureautique et soutien à l'international, à titre de Conseiller(ère), support technique pour le bureau de Sydney, le titulaire assure le support, l’entretien et le dépannage au niveau des ordinateurs, des périphériques et des logiciels en fonction des normes établies. La personne va effectuer le contact avec l’usager, effectuer le suivi de sa demande et s’assurer que celle-ci a été complétée. La personne offrira son support au bureau de Sydney et autres bureaux en Asie Pacifique.

Ce que vous ferez

Assurer le contact avec les utilisateurs concernant leurs incidentsAnalyser les demandes, diagnostiquer et résoudre les problèmes logiciels et matérielsEffectuer le suivi des requêtes de façon proactive et assurer une communication aux utilisateursInstaller, configurer, maintenir et procéder au déménagement des ordinateurs et périphériquesParticiper aux mises en production en fonction des normes établieDocumenter le processus de résolution de problèmes pour chaque interventionDocumenter les procédures d’installation et de réparationParticiper à des tâches des différents projets reliés au poste de travailDonner des formations de base sur les outilsAssurez le support, sur appel à l’extérieur des heures de bureauEffectuer le suivi avec les fournisseurs pour différentes initiativesAgir en tant que premier point de contact pour des demandes de service liées aux équipements, logiciels, applications et problèmes de réseau/Remonter/Escalader les problèmes de haute priorité au directeurOffrir une formation et un support technique de premier niveau pour toutes les principales applications d'affaires de la CDPQ utilisées par les employésResponsable de l'intégration informatique des nouvelles embauches et des départs

Ce que vous êtes

AmbitionImputabilitéOuvertureCollaborationEsprit rassembleur et communique aisémentFacilité et habileté à conseillerTolérance à l’ambiguïté, facilité à vulgariser les solutions proposéesSens de l’organisation, autonomie et rigueurEsprit d’initiative

Ce que vous apportez

Sens aigu du service à la clientèle avec excellentes qualités relationnellesMinimum 5 ans d’expérience en tant que technicien bureautiqueCompréhension de la réalité du support internationalMaitrise de l’anglais, tant à l’oral qu’à l’écrit (français un atout)Capacité à travailler sous pressionGrandes compétences en résolution de problèmeExcellente connaissance de Windows, Office 365 (MacOS un atout)Sens de l’organisation et des responsabilités, esprit d’équipeCapacité d’installer et déplacer des équipements informatiques selon le besoinCitoyen ou résident permanent de l’Australie, de préférence

Sentir que mon rôle est important. Avoir du plaisir au quotidien. Pouvoir évoluer au rythme de mes ambitions. Obtenir une rémunération à la hauteur de ma contribution. C’est l’expérience professionnelle que m’offre la CDPQ

Nous consultons avec attention chaque candidature et nous contacterons directement les personnes retenues pour une entrevue.

La CDPQ offre des chances d’emploi égales à tous et toutes. Elle invite les femmes, les membres des minorités visibles et ethniques, les personnes autochtones et les personnes handicapées à présenter leur candidature. Si cette offre vous intéresse et même si votre candidature ne correspond pas à toutes les exigences du poste, n’hésitez pas à appliquer ou à nous contacter

La CDPQ s’engage également à poursuivre la promotion de l’équité, de la diversité et de l’inclusion comme valeur clé et à en faire une source d’enrichissement et de fierté pour l’ensemble de ses employé.e.s. Veuillez nous informer si votre condition actuelle nécessite des mesures d’adaptation dans le cadre du processus de recrutement.

La CDPQ représente la Caisse de dépôt et placement du Québec et ses filiales.

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