Senior Claims Consultant
5 days ago
SENIOR CLAIMS OFFICER – CLUB MARINE – MELBOURNE BAYSIDE/ CBD
- Full-time permanent opportunity with great staff benefits
- Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are currently seeking an energetic and passionate individual to join our National team as a Senior Claims Consultant . Working in a team of claims specialists, you will be part of a supportive team pursuing excellence in customer service.
About the role
- Act as the point of escalation for the team for complex claims queries and assist with ad hoc projects and duties utilising leadership and problem-solving skills.
- Manage and process a portfolio of incoming complex insurance claims in accordance with legislative requirements.
- Act as the point of escalation for Internal and External Club Marine contacts.
- Manage all customer contact by providing a positive experience in a timely manner across all customer touch points in accordance with Club Marine's 5 Star Customer Experience Programme.
- Ensure all contact, and individual actions & behaviours, comply with the various legislative codes such as the Code of Practice. Be familiar with and able to quote legislative guidelines, and Club Marine's Claims and regulatory guidelines.
- Maintain knowledge of current legislation and how this impacts claims management, applying sound decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgment and throughout the life of the claim.
About you
- Experience in Insurance or customer-facing roles with exposure to complaints or disputes.
- Previous Insurance/Financial Service experience in a role with exposure to complaints and disputes or negotiation necessary.
- Identifies issues and opportunities using all relevant and available information. Determines the causes and possible solutions to risks/problems to drive excellent customer experience.
- Knows how to use the software effectively and efficiently. Understands the processes and procedures that align to providing excellent customer experience.
The ability to understand, interpret, communicate and take action recognising market/industry issues and trends.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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