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Claims Consultant Senior
2 weeks ago
Working as a Claims Consultant, you will play a vital role in managing motor and property claims from start to finish. This involves engaging with customers through high-volume phone calls and guiding them through the claims process.
Main Responsibilities:- Manage the entire lifecycle of motor and property claims
- Deliver exceptional customer service for complex claims involving major losses, such as homes, fires, or floods
- Communicate clearly and effectively to address and resolve complex claims issues
- Evaluate and decide on claims based on company policies and procedures
- Experience in a financial services, call centre, or customer service environment
- Excellent phone manner and ability to build rapport with customers
- Strong work ethic and team player mentality
- Passion for delivering outstanding customer experiences
- Proficient computer skills
- Able to thrive in a fast-paced environment
We are looking for a dedicated professional who is passionate about providing excellent customer service and making a real difference in customers' experiences.
