Processing Manager

2 weeks ago

Sydney, New South Wales, Australia Churchill Real Estate Full time

Overview
Reporting to the Director of Operations, the Processing Manager will be responsible for all aspects of residential loan processing in the business purpose space.
This role requires an experienced professional with comprehensive expertise in overseeing the end-to-end loan process—from application through close—while ensuring data integrity, engaging with clients, coordinating with business partners and third-party vendors, and providing effective leadership.
Responsibilities
Oversee the loan process from submission through closing, ensuring accuracy, timeliness, and compliance with internal policies and investor guidelines
Lead, mentor, and manage processing associates, fostering accountability, performance, and professional development
Monitor loan pipelines, manage workload distribution, review team mailbox and align staffing to meet funding deadlines and production goals
Supervise third party vendors production, timing and service
Serve as the primary escalation point, resolving issues promptly to maintain operational efficiency and client satisfaction
Collaborate cross-functionally with Business Development, Underwriting, Closing, and Quality Control teams to ensure accurate and timely loan submissions
Champion a high-quality customer experience through responsive communication, attention to detail, and professionalism
Leverage reporting tools to monitor team performance, ensure document accuracy, and prevent processing delays or redundancies
Analyze key performance indicators (KPIs) to identify trends, optimize workflows, and drive process improvements
Stay current on regulatory changes, industry trends, and best practices to support continuous operational enhancements
Qualifications
Bachelor's degree in finance, Business, Economics, Real Estate, or a related field preferred
Minimum of 3 years of experience in an Operations Processing leadership role
Minimum 3-5 years processing experience
Strong knowledge of preliminary title report endorsements
Strong leadership and team management skills, with the ability to mentor and develop high-performing teams
Excellent analytical, decision-making, and problem-solving skills, with a keen attention to detail
Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Finance, and Customer Service
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