Account Manager

7 hours ago

Sydney, New South Wales, Australia Webhelp Full time

**Account Management**

**Location**
- Sydney, Australia***

Job Title:
Account Manager

**Job Description**:
Are you ready to soar to new heights in your career? Concentrix Australia is on the lookout for a dynamic and customer centric professional who has exceptional Account Management skills, specialising in Customer Experience (CX) and the management of Business Process Outsourcing (BPO) accounts with a particular emphasis on the airline sector.
** Responsibilities**:
**1. Elevate Client Relationships**:
**Be the primary point of contact for multiple CX clients, fostering robust relationships.**

**Collaborate closely with senior executives to align our services with their unique needs and exceed expectations. Proactively address concerns to maintain a positive and collaborative partnership.**

**2. Navigate Strategic Skies**:
**Develop and execute strategic account plans that align with client objectives and company goals. Work collaboratively with internal teams to identify opportunities for account expansion and revenue growth.**

**3. Operational Excellence**:
**Monitor and ensure operational performance, adhering to service level agreements (SLAs) and quality standards. Collaborate with cross-functional teams to streamline processes and enhance overall efficiency.**

**4. Financial Flight Path**:
**Drive financial success by managing account budgets, forecasting revenue, and optimising costs. Provide regular financial reports to senior management, highlighting key performance indicators and trends.**

**5. Communication Mastery**:
**Facilitate effective communication between clients and internal teams for seamless service delivery. Utilise your expertise in communication styles to present information convincingly to both internal and external associates.**

**Qualifications**:

- ** Bachelor's Degree in a related field with five or more years of account management experience.**
- ** Proven track record in CX/BPO account management, specifically within the airline industry.**
- ** Expertise in communication skills, both written and verbal.**
- ** Ability to lead multi-disciplinary projects in a fast-paced business environment.**
- ** Advanced Microsoft Office skills.**

**Location**:
AUS Sydney - Level 21-Suite 1, 175 Pitt Street

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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