Account Manager

17 hours ago

Sydney, New South Wales, Australia Niche212 Full time

Newly created role
- Competitive salary + benefits package (including medical and unlimited PTO)
- Manage and grow an existing portfolio of accounts

**The Company**

**The Role**

Reporting directly to the Director, you will be the primary point of contact for existing key clients and be deeply involved in developing the experience of the platform's user base. You will also be responsible for managing a defined territory, alongside growing and mentoring a support team with a revenue quota focused on growth and retention.

**Responsibilities**:

- Build effective, professional working relationships with clients by providing them guidance and recommendations where appropriate (i.e. for project fieldwork, approach, and new client acquisition strategy).
- Identify, understand and suggest creative solutions to solve customer needs / pain points in order to maintain a successful and long term relationship.
- Create and execute on major account strategies including maintaining up to date customer account plans and touchpoint cadence (top down and bottom up).
- Partner with Client Development Leads to oversee the onboarding of new clients and ongoing platform update / refresher training schedules.
- Utilize sales and account management tools to maintain and report on key account metrics including overall account health, profitability, opportunity to grow and maintain.
- Combine critical thinking to determine key account and business decisions for the betterment of internal and external relationships.
- Collaborate with other domestic, regional and global management to create and implement corporate initiatives.

**Skills and Requirements**:

- 2-4 years of account management experience specifically at a Market Research Panel Agency or Supplier.
- Proven track record of maintaining multi-level key account relationships (be able to demonstrate example of key account planning in previous roles).
- Bachelor's degree in related field or equivalent education/professional experience/
- Excellent and effective verbal and written communication skills appropriate for multi-level communications (including in person presentations).
- Solid judgment and decision-making abilities.
- Strong analytical aptitude, results oriented mindset with great attention to detail.
- Proficiency with key sales and MR project management industry tools (i.e, Pipedrive, Salesforce, NetSuite, PowerBi, ChurnZero, Confirmit, Decipher plus MS office suite etc).

If you are ready to excel at managing a large book of business in a dynamic and fast-paced environment,
**APPLY now and submit your resume in WORD format.**
- Health insurance

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