Foh Operations Training

4 days ago

Brisbane, Queensland, Australia Stellarossa Franchising Australia Full time

**Location**: Kelvin Grove, QLD
**Brand**: Stellarossa Franchising HQ
**Reports to**: Systems & Operations Manager

Are you passionate about hospitality, training, and enhancing guest experiences? Join the Stellarossa family as a Front of House (FOH) Operations Training & Implementation Officer and help drive excellence across our franchise network.

**About Stellarossa**:
Stellarossa is a leading café franchise network known for its premium coffee, high-quality food, and commitment to exceptional customer service in Queensland. We are dedicated to growing our network while maintaining our brand's standards and integrity.

**Position Overview**:
As the FOH Operations Training & Implementation Officer, your primary focus will be to provide ongoing training, mentoring, and upskilling to Franchise Partners and their team members. You'll play a crucial role in enhancing front-of-house operations, customer experience, and ultimately, revenue growth. This role is ideal for someone with a background in hospitality who thrives in a dynamic environment and enjoys working closely with franchise partners and cafe team members to deliver tangible improvements in performance.

**Key Responsibilities**:

- Deliver regular FOH training, including barista skills, upselling techniques, and guest experience best practices.
- Ensure all Franchise Partners and team members receive timely training and demonstrate measurable improvement.
- Collaborate with the Systems & Operations Manager and General Manager to implement training programs that align with corporate goals.
- Support franchise partners with new store openings, onboarding, handovers, and decommissioning.
- Ensure compliance with brand guidelines, food safety standards, and use of approved suppliers.
- Drive initiatives to increase sales through marketing campaigns, product bundles, and promotions.
- Maintain consistent reporting and documentation.

**What We're Looking For**:

- Minimum 2 years of experience in a senior customer-facing service role.
- Minimum 2 years of experience in a senior barista role.
- Full Driver's Licence and own reliable vehicle.
- Strong organisational skills and the ability to manage multiple tasks and priorities.
- Exceptional communication and interpersonal skills, with the ability to build relationships and provide coaching.
- A passion for delivering exceptional customer service and a strong understanding of the Australian café market.
- Vibrant, engaging and charismatic personality with ability to influence and inspire to bring the best out of people.

**Desirable Skills**:

- Experience in Franchising
- Confidence with POS systems and
- Comfortable using a range of digital tools and software
- Strong computer literacy, including Microsoft Office, the Google Suite, and cloud-based platforms

**Why Stellarossa?**

At Stellarossa, we offer the opportunity to be part of a growing brand where your role directly impacts the success of our franchise network. If you're passionate about hospitality, love working with people, and have a can-do attitude, we want to hear from you

**How to Apply**:
Submit your resume and cover letter detailing your relevant experience and why you're the perfect fit for this role. Shortlisted applicants will be asked to attend a 15-minute video chat, after which, successful applicants will be asked to attend an in-person interview at our Kelvin Grove office.

**Application Deadline**:
**Join Stellarossa, Your Local Cafe where we elevate café experiences one perfect brew at a time**

*

  • Front of House Training and Operations Officer

    4 days ago

    Brisbane, Queensland, Australia beBeeOperations Full time $55,000 - $75,000

    **Job Summary:**We are seeking a skilled Front of House (FOH) professional to join our team as a Training and Operations Officer. This role will focus on delivering high-quality training and support to ensure the success of our FOH operations.Main Responsibilities:Develop and deliver comprehensive training programs for FOH staff, including barista skills and...

  • Foh Supervisor

    4 days ago

    Brisbane, Queensland, Australia Coolum Beach Surf Club Full time

    Coolum Surf Club is looking for a Casual FOH supervisor to join our dynamic, hardworking and fun Restaurant and Bar team.We are an award winning club over looking the beautiful Coolum Beach that prides themselves on exceptional service.We are looking for someone who is available split shifts, weekends and public holidays to join our supervisor team in our...

  • Barista & Foh Team Members

    4 days ago

    Brisbane, Queensland, Australia Employment Hero Full time

    Launched in 2013, Industry Beans is an award-winning specialty coffee roaster, café operator, wholesale and retail brand. From grassroots beginnings, Industry Beans has grown into a refined hospitality and coffee brand, with exciting opportunities for hospitality professionals of every experience looking to grow within an innovative and diverse...

  • Foh Supervisor Brisbane Venues

    1 day ago

    Brisbane, Queensland, Australia The Lune Co Full time

    Full-time, stable role in Brisbane's most iconic venues- Support a close-knit front-of-house team- Work/life balance, daytime hours, and a values-led cultureLune exists to create exceptional experiences, moments of joy, and excellence in the everyday.We're looking for a confident and experienced **FOH Supervisor** to join the leadership team at **our...

  • Foh & Boh Team Members

    3 days ago

    Brisbane, Queensland, Australia The Coffee Club Airport Village Full time

    The Coffee Club Airport Village (opposite DFO Brisbane Airport).Do you love coffee & food??If so read on....- Multiple FOH & BOH Positions Available- Barista Practical Experience most advantageous for FOH- Great Team EnvironmentWho is The Coffee Club?The Coffee Club is a fast growing Australian hospitality franchise with more than 400 stores throughout 9...

  • Kitchen Hand And Foh

    2 days ago

    Brisbane, Queensland, Australia Hello Harry - Birtinya Full time

    You will be required to work in BOH and some FOH, but mainly cooking and preparation of food and building of some awesome burgers for our customers to enjoyCooking and general kitchen duties which will include dishes and basic prep of foods on a daily basis..Full training will be provided by our amazing team, we just ask you be a happy bubbly person that can...

  • Foh Staff

    4 days ago

    Brisbane, Queensland, Australia Marco Polo Kitchen Full time

    A bit about usWe are a busy café located in the heart of Brisbane CBD, at 300 Georges Street.Georgios is operating Monday to Friday 6:30am - 3pm so every evening and weekend are yoursWe're always looking to welcome more humans into our amazing team, but we have a position available for a talented and passionate FOH Food service staff to start immediately.A...

  • Foh Staff

    4 days ago

    Brisbane, Queensland, Australia Marco Polo Kitchen Full time

    A bit about usWe are a very busy café located in the heart of Brisbane CBD. Marco Polo is split over two levels, currently Marco is operating Monday to Friday 6:30am - 3pm, with Polo (the little takeaway only brother) operating 6:30am- 1.30pm so every evening and weekend are yoursWe're always looking to welcome more humans into our amazing team, but we have...

  • Barista, Kitchen Hand, Foh/All Rounder

    5 days ago

    Brisbane, Queensland, Australia Nikau Espresso Full time

    **Nikau Espresso is a brand new cafe set to open mid August in Fortitude Valley, Brisbane. Operating Monday - Friday 6am - 4pm.****We are looking to fill various positions from barista (1yr experience), kitchen hand/dishwasher, FOH/ALL ROUNDER.****Trials will be held at one of our cafes in the CBD.****BARISTA**: Your responsibilities will include:- Ensure...

  • Training Support Officer

    2 days ago

    Brisbane, Queensland, Australia Compass Group Australia Full time

    **We are seeking people with extensive hospitality experience from FOH, Chefs, Cooks or Catering superstars.****The Role**:- Plan, prepare and deliver training- Manage training operations- Lead and manage people:- Manage facilities associated with commercial catering contracts- Order and manage training stock- Plan the catering for training, events and/or...