Resource Manager, Melbourne

**Resource Manager, Melbourne**

**Job ID**
- 222187

**Posted**
- 30-Jun-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Data Centers, Facilities Management

**Location(s)**

Melbourne - Victoria - Australia

**We look forward for you to join us**Working with Hyperscale Data Centre OperationsAttractive salary & overall remunerations packageMonday To Friday - works arrangement

CBRE Data Centre Solutions is uniquely positioned to solve complex challenges and identify opportunities within every stage of the data centre lifecycle. Our specialist Data Centre Solutions (DCS) team combines its extensive knowledge from across all the DCS service lines, with real estate capital markets expertise, to transform outcomes for clients. We deliver fully integrated real estate, facilities and technology solutions that realise potential for data centre owners, occupiers and investors across the globe.**About the Role**:
**The Resource Manager** is a key role within the Data Centre Solutions (DCS) team, offering leadership and guidance to ensure outstanding service delivery. They play a crucial role in cultivating and advancing the on-site technical workforce, working closely with clients and the CBRE leadership team to achieve strategic goals.

This role reports directly to both the Alliance Manager and Area General Manager and is tasked with overseeing all contractual service commitments, SLAs, and KPIs. The resource manager ensures effective teamwork, enhances employee engagement, monitors individual performance and development, and improves retention.

**What You'll Do**:
Safety and competency assurance of CBRE employees through active monitoring, employee and customer feedback, audit, and incident and near-miss analysisManaging the relationship with the customer's site managers to ensure requirements are understood and delivery requirements are metEngages with and supports the CBRE on-site team, providing resolution pathways for training, development and employee matters. Guide and advise both client and CBRE with apprentice internal and external training requirementsMonitoring and managing employees' workload, utilization, and overtime hours-
Monthly/quarterly/annual reporting, participation in customer contract review meetings, KPI reporting.Incident investigation oversight, reporting, and governance for CBRE, and investigation support for customer eventsOwnership of employee rostering, maintain weekly deadlines and ensure accuracy in the rostering system (TANDA), including client and internal approvals, review and approval of CBRE invoices and claimsSubject Matter Expert Apprentice scheme, and support of trainees through their apprenticeshipsMaintain industry knowledge via strong relationship with external stakeholders such as MEGT and RTOs

**What You'll Need**:
**Education**:
Bachelor's degree in human resource management, business, management, or a similar field, and/or five or more years' experience leading large site-based teams operating in the critical infrastructure or ICT industry

**Experience**Previous experience as a team manager or service delivery manager in is essential, and a datacentre background is advantageous.Skills and competencesStrong people leader and relationship management skillsCommercial experience gained in a service-based contracting environment, preferably within the datacentre industry"Manager level" knowledge of applicable labour laws: this would extend to the Fair Work Act and the NES. Areas of focus would include:
Pay, entitlements
The relevant Award (Australia), hours of work etc
Rights to dismiss
Grievance handling
WHS legislation related to WRI etc

**Role of unions**Understanding of Australian apprenticeship frameworks, pathways and fundingSound knowledge of QHSE management legislation and practices, ideally gained within the mechanical (HVAC) and electrical work environmentAbility to prioritize and manage multiple tasks efficientlyConflict-resolution and problem-solving skillsExcellent interpersonal skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one's ground), able to operate comfortably at multiple levels within CBRE and customer organisations

This role set up to be in HQ Sydney - Travelling is required across sites in Sydney and Melbourne.

Important notes:
Good to have someone who has experiences in Human Resource
- Recruitment for Tradesman (Electrical/Mechanical - HVAC & R) & Trades Apprentices.Understand the local guidelines/policy young workers/tradesman, liaise with School/TAFE/Apprentices AgenciesThe work is flexible at office, remote, working at client's site -site visit across Sydney & MelbourneComfortable Travelling - 50% frequency

**CBRE GWS**
- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach t