Technical Coordination Lead

Use your skills to make a meaningful difference to the lives of veterans and their families.

**08th November, 2024**:
RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose - to provide care, commemoration and camaraderie - is as strong as ever.

With Australia's most successful prize home lottery backing us, we're able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you'll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you'll be making a real difference in veterans' and their families' lives.

**Why work at RSL Queensland.** Open, flexible, supportive, empowering - they're some of things our team love most about RSL Queensland. Depending on your role, you'll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.

What else makes us great:

- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each day and be part of a supportive environment
- You're gifted 3 additional days of leave at Christmas
- Financial support and study leave to undertake higher educational courses related to work
- Work in an environment that values all voices - have an influence, be the difference
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

**Now, a bit about the role**:
The Technical Coordination Lead is a role within the Digital & Business Solutions (DBS) Department and facilitates several key functions within DBS that enable the seamless delivery of a high-quality service to end users, and to ensure service support and delivery practices and processes are in place to meet business needs. The role will focus on driving consistency in our ways of working and software delivery practices across DBS. This position is a stakeholder facing role that requires managing the development of deliverables to meet business needs.
- Establish and facilitate ceremonies such as daily stand-up meetings, sprint planning, and sprint retrospective.
- Guide and coach the team on principles and practices to encourage self-managing teams.
- Communicate work status, risks and issues to the relevant stakeholders.
- Promote continuous improvement through retrospectives and feedback sessions.
- Provide additional support to the team as required. This could include writing user stories and clarifying requirements with stakeholders and other teams.
- Ensure the team regularly updates their own Story Card status and iteration.
- Manage area paths, backlogs and team configuration.

This is a permanent, full-time opportunity based in our office in Fortitude Valley.

**What's required to succeed**:

- 5+ years' experience in ICT
- 2+ years in a planning/coordination or business analyst type role
- 2+ years' experience working in an Agile software development process in any capacity
- 2+ years' experience with Agile planning/work tracking and development tools e.g. Azure DevOps, GitHub or Jira, Confluence
- Tertiary qualification in ICT or Business, or equivalent working experience (ie. 6+ years)
- Experience with Agile planning/work tracking and development tools e.g. Azure DevOps, GitHub or Jira, Confluence.
- Excellent written and verbal communication skills.
- Excellent customer facing/customer service skills.
- Able to work under pressure and meet deadlines.
- Able to manage and prioritise and tasks and time efficiently.
- Able to demonstrate initiative and a proactive approach to daily tasks.

Embracing collaboration and innovation, we work as one to lead the change veterans need. We're not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.