Guest Services Host

4 days ago

Melbourne, Victoria, Australia Sea Life Full time

**Guest Services Host**

**SEA LIFE Melbourne Aquarium, King St & Flinders St**
**Melbourne, VIC, 3000**
**Australia**

**Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne**

**About the Role**

We are seeking Guest Services Hosts to join the Guest Services team at SEA LIFE Melbourne Aquarium. We have a mixture of casual, part time and full time positions available

As a Guest Services Host, you are the first impression of the world-famous SEA LIFE Melbourne. Providing world class customer service, you will be a friendly face on our admission tills as well as being a knowledgeable guide at major touch points throughout the aquarium. We are looking for positive, energetic team players who are calm under pressure and are dedicated to providing the highest quality experience to all guests who walk through the door

Further responsibilities include:

- Successful operation of all ticketing and admission facilities
- Engaging customer service as a guide across specific areas of the aquarium
- Successful operation of our 4D cinema
- Providing world class customer service to all our guests
- Upselling our guests on unique experiences and add-ons as part of your admissions responsibilities

**Please note** that this role requires weekend and school holiday availability.

**About You**

In addition, you are a strong communicator and are able to build rapport across the business. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.

**About the Benefits**

We offer a competitive salary plus the following benefits:

- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Corporate benefits including free access to all our attractions worldwide
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-AM3

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