Customer Relationship Manager

3 days ago

Australia Arms Of Eve Full time

**Job Title: CRM Manager**

**Location**: Zetland
**Employment Type**: Full-Time
**Reports To**: Brand Director

**The Brand**:
Founded in 2017 by Kerryn Langer, Arms Of Eve is an Australian jewellery, accessories and fashion brand based in Sydney. The Arms Of Eve philosophy is centred around everyday affordable luxury that defies the conventions of traditional jewellery. Effortless and modern, with a sense of edge, Arms Of Eve celebrates the inherent power of all women. Designed locally and carefully crafted, each piece is unique and designed to be stacked. Our customers and employees are at the core of everything we do as we work towards our shared vision.

**The Role**:
We're seeking a proactive and creatively driven **CRM Manager** to lead our owned media channels, manage and grow our customer database, and drive the development and launch of a brand-new customer loyalty program. This is a hands-on, strategic role ideal for someone who's as passionate about data and results as they are about great customer experiences.

**Key Responsibilities**:

- **Database Management**: Oversee customer segmentation, targeting, and performance tracking. Ensure our customer data is clean, organised, and leveraged effectively.
- **Loyalty Program**: Lead the planning, development, and ongoing management of a new customer loyalty/rewards program.
- **Campaign Management**: Plan and execute campaigns using Klaviyo, including automated flows, newsletters, and promotional sends.
- **Performance Analysis**: Monitor CRM KPIs and campaign metrics. Report on performance and optimise campaigns based on insights.
- **Cross-Functional Collaboration**: Work closely with the marketing, e-commerce, creative, and customer experience teams to align CRM initiatives with brand goals.
- **Innovation**: Stay on top of CRM and loyalty trends and bring fresh ideas to the table.

**Who You Are**:

- You have **3+ years of experience** in CRM, ideally within retail, fashion, or e-commerce.
- You have a **strong balance of creative flair and analytical mindset** - you love testing new ideas but know how to track what's working.
- You thrive in **small, fast-paced environments** and enjoy wearing multiple hats.
- You're a **self-starter** with a can-do attitude and aren't afraid to roll up your sleeves.
- You understand and care about customer journeys and loyalty, and you're passionate about creating delightful brand experiences.
- You're collaborative, curious, and a great communicator who fits in culturally with a nimble, close-knit team.

**Nice to Have**:

- Experience launching or managing a customer loyalty program
- Familiarity with Shopify and/or customer data platforms (CDPs)
- Knowledge of SMS marketing platforms

**Why Join Us?**
- A chance to shape and grow the CRM function from the ground up
- A creative, supportive, and fast-moving team environment
- Real impact - your work will directly influence our customer experience and bottom line
- A brand that values innovation, individuality, and people

Pay: From $90,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Bonus
- Commission

Work Location: In person

Expected Start Date: 30/08/2025

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