Customer Relationship Manager

3 days ago

Australia beBeeRelationship Full time $57,000 - $70,000

Unlock a new career in financial services with our customer relationship management role.

About Your New Job

We are seeking a skilled professional to join our team as a customer relationship manager. In this exciting role, you will be responsible for making outbound calls to locate customers and investigate overdue accounts.

As a customer relationship manager, your primary objective will be to build and establish relationships with customers based on rapport and trust. You will negotiate repayment solutions, resolve problems, and handle objections in a professional and courteous manner.

Key responsibilities include:

  • Making and receiving high-volume outbound/inbound calls
  • Investigating to locate and establish connections with customers
  • Building and establishing relationships with customers based on rapport and trust
  • Negotiating repayment solutions
  • Problem-solving and objection handling

To succeed in this role, you will need excellent communication skills (both written and verbal), persistence, and resilience to have challenging conversations. Experience in a call centre, hospitality, tourism, retail, sales, or similar industries is beneficial. However, collections experience is not required as we provide comprehensive training and ongoing coaching.

What We Can Offer You

Our company offers a dynamic work environment with opportunities for growth and development. As a customer relationship manager, you can expect:

  • Salary reviews every 6 months
  • Flexible hybrid work environment from month 3, with options to work from home 3 days a week
  • 4 weeks of paid training, followed by continued support and coaching for 6 months
  • Gain a TAFE-recognised Certificate III and IV in Financial Services during work time
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives, including weekly online training and yoga sessions, dietary support, 24-hour wellbeing support, discounted health insurance, and eye care
  • Dress For Your Day policy, allowing you to dress smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers
Who We Are Looking For

We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer service. If you are a natural problem solver and solution provider with excellent communication skills, then we would love to hear from you.

Essential criteria include:

  • Availability to work Full Time, Monday to Friday, 8:30 AM - 5:00 PM

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