Client Lead

2 weeks ago

Melbourne, Victoria, Australia Aia Full time

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:
We are currently sourcing a Melbourne or Sydney based Client Lead to manage the relationship and stakeholder engagement with one of AIA's largest Master Trust fund partners. You will also manage the relationship with external parties in relation to this partner, including reinsurers, consultants and other key market players in order to support the delivery of objectives.

To do this successfully you will:

- Provide leadership and support to the Client Development Team and their continued improvement of the Client Development Model in order to drive exceptional client satisfaction across the portfolio, as well as a leading relationship management capability within the market
- Support the Client Development Managers in their relationship management so as to deliver on retention objectives
- Drive the sharing of ideas and collaboration across the Group Distribution Channel and broader Group Insurance business, as well as with our other key internal partners (Group Operations, Finance, Actuarial etc.)
- Management of expenses within allocated budget, as well as management and forecasting of production budget
- Perform other responsibilities and duties periodically assigned by supervisor to meet reasonable operational and/or other requirements.
- Experience working within the life insurance industry with a deep understanding of financial services, product development and pricing within group insurance
- Previous experience delivering propositions and providing exceptional customer experience, particularly in relation to execution and agility to review plans for success
- A deep understanding of customer needs, behaviours and preferences with regards to Life insurance
- Strong project delivery experience
- Exceptional negotiation skills and commercial acumen
- Strong leadership experience and the ability to engage leaders with strategic vision

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Hybrid working environment

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

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