Community Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Are you passionate about creating exceptional customer experiences and building vibrant workplace communities? Collab Brindabella is seeking a full-time Community Manager to be the welcoming face of our premium flexible workspace at Canberra Airport Business Park.
As our Community Manager, you'll create an environment where members thrive, connections happen naturally, and our space feels like more than just a place to work. You'll be responsible for delivering outstanding customer service while maintaining our high-quality facilities and fostering a strong community through engaging events and personalised experiences.
**An overview of the role**:
Create memorable first impressions by managing front desk operations and visitor processes
Lead customer onboarding with personalised welcome packs and orientation
Plan and execute engaging community events that encourage networking
Build strong relationships with members and respond proactively to their needs
Ensure impeccable presentation of all common areas and meeting spaces
Manage meeting room bookings, setup, and AV equipment
Oversee mail handling and package management
Maintain kitchen facilities and manage office supply inventory
Serve as a Floor Warden for building emergency procedures
Support operational functions aligned with business objectives
Assist in managing service partners and suppliers
Collaborate on community programming to drive engagement and revenue
Uphold health and safety standards throughout the space
**Sound like you? This is what we're looking for**:
Customer-centric mindset with exceptional service skills
Proactive, detail-oriented approach with strong organizational abilities
Enthusiastic, confident, and friendly demeanor with a professional appearance
Excellent communication skills and relationship-building abilities
Creative problem-solver who can think outside the box
Ability to work autonomously and prioritize effectively
Experience managing supplier/vendor relationships
Has previous experience in a similar customer-facing role
Demonstrates strong networking capabilities
Shows passion for creating dynamic work environments
Possesses the ability to identify upselling opportunities
Maintains a results-driven approach with flexibility to adapt to changing demands
**What you can expect from us**:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do