
Manager, Banking And Payment Services
1 week ago
The Manager, Banking and Payment Services will provide expert governance and advice in accordance with legislative and policy frameworks to ensure the efficient and effective delivery of services and to drive and implement process and system improvement opportunities. The team comprises five functions: Banking Operations, Banking Support, Card Compliance, Payments and Vendors.
**Your Key Responsibilities**:
- Lead and co-ordinate the strategic direction of the Banking and Payment Services function, identifying related changes in legislation, analysing team performance against key performance indicators and developing policies, procedures and associated business rules.
- Foster and encourage a workplace environment that is outcomes focused and instil a culture of continuous improvement through effective communication, training and contemporary workforce management practices.
- Build a framework to ensure that business processes are continuously reviewed in compliance with relevant legislation, regulations and guidelines, identifying and implementing efficiencies, and supporting optimal delivery of services and the achievement of organisational goals.
- Influence stakeholder behaviour via education, training and liaison to improve accuracy and timeliness of requests received by the team, reducing rework.
- Effectively collaborate with senior management and key stakeholders, providing expert advice on matters relating to legislation, systems and business processes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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