Personal Banking Service Specialist

4 days ago

Brisbane, Queensland, Australia beBeeCustomerCentric Full time $68,000 - $86,000

Job Title: Personal Banking Service Specialist

About the Role

We are seeking a highly skilled and customer-focused Professional to join our team as a Personal Banking Service Specialist. In this role, you will be responsible for delivering exceptional levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Key Responsibilities
  • Demonstrate a deep understanding of digital banking platforms and provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
Requirements
  • Experience in delivering high quality customer experience.
  • Comfortable with digital customer service platforms to assist customers in real-time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
  • Understanding of digital verification and ID validation systems used in customer onboarding.
  • Proficiency in digital payment technologies, such as mobile wallets and online payments.
Benefits

We offer a range of benefits and support resources to help you achieve a healthy work-life balance, including flexible work arrangements whenever possible.

About Us

We are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.

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