Duty Manager

7 days ago

Sydney, New South Wales, Australia Star Aviation Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
As a Duty Manager, you'll be responsible for supporting the Airport Manager in the day-to-day oversight and management of Star Aviation's operations at Sydney Airport. The role has a strong focus on team member development and performance management, in addition to ensuring an extremely high standard of customer service is delivered and operational SLA's are achieved.

**Key Responsibilities**:

- Development and ongoing performance management of all relevant team members
- Management of domestic and International operational performance
- Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables.
- Management of the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
- Ensure team member training is compliant and knowledge is retained
- Oversee data reporting used by Star Aviation within its Ground Handling business to ensure compliance.
- Attend to daily airline meetings associated with airlines day of operations.
- Working with airlines on day of operations and reporting and responding to information associated with the services we provide.
- Complete all relevant shift reports required of this position prior to end of shift.
- Identify new service opportunities with prospective Airlines.
- Where required, resource management related to Day of Operations as well as arranging replacement staff due to unplanned leave or surge requirements.
- Where required, conduct pre planning of flying activity in advance, commonly known as "minus plans".

**Skills and Experiences**:

- Experience in managing small to large workforces
- Computer literate
- Experience within the Aviation/Airline Industry.
- Experience in above and below wing operations.
- Clear communication and good interpersonal skills.
- Ability to perform all duties at a high standard.
- A valid driver license.

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