Senior Account Executive

Overview
Senior Account Executive & Director of Partnerships, APAC
Serve as a sales expert for the DoseMeRx precision dosing software platform who is passionate about supporting our customers' experience and transforming outcomes. Skilled at strategic territory building and cultivating strong business relationships. Proactively identifying customer needs and requirements to promote the company's solutions with the goal of mutual success. This role demands skill to become a sales expert, project manager, product expert, coach to other team members, and more. To be successful in this role, you'll need to be someone with a dedicated mindset towards making things happen. You can understand the big picture, take ownership, and tackle problems wherever they arise. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.
Responsibilities
Build, execute, and deliver on an Australia and Asia Pacific territory development sales plan
Cultivate relationships and engage with new customer prospects, existing customers, referrals, affiliates, channel partners & distributors in an effort to sell DoseMe solutions
Identify and cultivate business relationships with distributors to expand channel partnerships across territory
Manage distribution partners within territory; including but not limited to training, supporting the sales process, business reviews, account and payment activities and aftermarket support collaboration
Monitoring accounts to identify upsell, cross-sell, and renewal opportunities
Build and present customized customer business cases, proposals, and agreements
Own, drive, and lead the renewals process, for both direct and channel partner customers, to preserve and improve customer retention
Oversee ongoing support and growth of client based within territory
Acquire a thorough understanding of strategic and health system customer needs & requirements within each country in territory, translating them into value initiatives that drive outcome goals
Facilitate alignment of external and internal resources to address customer & distributor challenges with enjoyment of the solution and to realize outcome improvements and improved sales
Identify, communicate, and mobilize resources to respond to major business risks; customer, distributor, deficiencies, utilization gaps, channel alignment, and competition
Help turn customers into DoseMe enthusiasts and build a vibrant community of champions and references
Develop trust relationships with a portfolio of major clients to ensure retention
Onboard new customers within the territory, including implementation and training, following processes with the Customer Experience team
Conduct planning meetings, ensure paperwork accuracy, and conduct customer training; manage through go-live with account management check-ins and business reviews
Maintain opportunities in CRM according to company specifications for accurate reporting and forecasting
Provide regular product feedback and enhancement requests from customers
Support distributors, build field relationships, and engage in pipeline development, sales activities, marketing programs, and training
Engage in personal and team training and development, sales meetings, and internal company meetings
Engage to support post-sale activities and customer onboarding to ensure customer success
General tasks and others as asked by the company, including supporting Customer Experience Intercom overflow demand
Qualifications
5+ years of successful experience in healthcare software, medical device, or life science sales
3+ years of territory account management or client services experience
Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven success
Ability to build and conduct partner business reviews
Ability to drive collaboration and sales activity through distributors
The aptitude to work in a fast-paced deadline driven environment
Excellent written and verbal communication skills
High attention to detail and accuracy
Strong interpersonal skills; must be able to develop and grow relationships with clients
Strong analytical and problem-solving skills; ability to understand data and present information to clients
Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
Experience with CRM (i.e. Salesforce); Overall IT capacity including Microsoft suite experience
Ideal candidate has experience in healthcare software, medical device, or life science sales and territory account management or client services experience
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