Coordinator Of Patient Support Services

Team Details
The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital têxtiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations.
Role Details
Model positive leadership behaviours and promote professional competence and accountability in order to develop and sustain a positive workforce culture
Drive service improvement projects
Enhance responsiveness to operational challenges
Support strategic planning and implementation of best practices
Provide oversight and continuity across shifts and service areas
Coordinate the collection, analysis, and reporting of quality data
Liaise with Management to develop business processes, recommend improvements, and assist in implementing procedures to optimise data quality and integrity
Manage and review of the annual Performance Coaching and Development Process for all staff under supervision to promote their personal development and address any performance deficiencies
Organise, control, and direct the human resources with Patient Support Services including staff allocation, recruitment and selection, training and education, and performance review to achieve high productivity and staff satisfaction
Implement and evaluate operational initiatives and support processes for the effective leadership and management
Provide ethical decision making and effective issues management and communication in the achievement of organisational goals
Foster and promote an environment of participation and collaboration for service developments and improvements within the CHQ
Contribute to the strategic approaches of services and develop and implement new initiatives that enhance Patient Support Services and ensure compliance with mandatory requirements including but not limited to ACHS Accreditation Standards and the National Standards
Resolve service delivery issues or risks and continually monitor, evaluate and improve performance including Action Plans, consumer feedback, clinical incident monitoring, risk management, human resource development and benchmarking
Actively contribute to the building of a positive culture of safety, collaboration, accountability and performance and organisational learning
Undertake verification audit functions in alignment with Strategic Operational Services Unit recommendations
Maintenance of relevant documentation including policies and procedures and the provision of reports and completion of service audits as required
Work with the Director, Patient Support Services to ensure CHQ remains compliant with legislated codes, standards, and requirements
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
Opportunities for professional growth and development
Competitive renumeration
Annual pay increases
12.75% employer superannuation contribution
17.5% annual leave loading
Salary packaging
Employee wellness and assistance program
Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.