Customer Success Representative

3 days ago

Brisbane, Queensland, Australia Ingram Micro Full time

**Job Description**:
**About us**:
**About role**:
This role is based in our office in the Innovation Centre of Sunshine Coast University, Sunshine Coast.

**$60-65k base + super**

**WFH 2 days, 3 in office**

**$750 WFH Allowance**

The Customer Success Representative handles net new and current long tail reseller onboarding, enablement and triage. The role's primary focus will be onboarding net new resellers to Ingram Micro, provide quality guidance and support through the teams shared mailbox to partners, and offer enablement to the existing long tail on a ADHOC basis. The main objective is to drive great platform adoption of new and long tail partners. The Customer Success Representative will primarily support Australia but will also be expected to provide support to Singapore and New Zealand when available.

**Responsibilities**:

- Onboarding new resellers to Ingram Micro
- Calling resellers to understand their business and decide if they fit Ingram Micro
- Provide enablement and success sessions on the Xvantage platform
- Capture insights on new partners in CRM to support the GTM selling efforts
- Identify vendor opportunities and introduce to the relevant vendor sales teams
- Provide warm handover of partner to assigned owner within Ingram Micro
- Managing platform queries through a shared team mailbox
- Providing ADHOC enablement over Teams or phone
- Enabling and guiding resellers in using Ingram Micro's Xvantage platform
- Triage resellers to the broader Ingram Micro sales teams
- Providing the above services across Australia, Singapore, and New Zealand
- Onboarding of every net new reseller that joins Ingram Micro

**Skills and requirements**:

- Experience in the IT industry, some understanding of the Cloud and IT provider space
- Experience in building customer rapport
- Proficiency in Microsoft 365 Suite
- Fluent and clear English speaker
- Experience in presenting and building presentations
- High level understanding of business function

**What's in it for you**

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.

Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.

LI-hybrid

LI-ES1

  • Customer Success Representative

    3 days ago

    Brisbane, Queensland, Australia beBeeSustainability Full time $80,000 - $110,000

    About the Role:We are seeking an experienced Customer Success Representative to join our team. This role is fundamental to us delivering best-in-class customer experiences and achieving our business goals.As a Customer Success Representative, you will be responsible for developing and maintaining strong relationships with our valued customers. You will work...

  • Customer Success Representative

    2 days ago

    Brisbane, Queensland, Australia Ingram Micro Full time

    **About us**:**About role**:This role is based in our office in the Innovation Centre of Sunshine Coast University, Sunshine Coast.**$60-65k base + super****WFH 2 days, 3 in office****$750 WFH Allowance**The Customer Success Representative handles net new and current long tail reseller onboarding, enablement and triage. The role's primary focus will be...

  • Customer Success Professional

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $60,000 - $80,000

    About Our Team Member RoleWe are looking for a dedicated individual to join our Customer Success team. As a key member, you will play a vital role in delivering exceptional customer service and ensuring customers receive professional care.Job ResponsibilitiesProvide outstanding and professional customer service as a representative of the company.Fully...

  • Customer Service Representative

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000

    Customer Service RepresentativeA successful Customer Service Representative will provide top-notch support to clients, fostering strong relationships and driving sales.This key role involves:Welcoming customers with a warm and friendly demeanorMaintaining a well-organized merchandise displayLiaising effectively with suppliers to meet customer needsProcessing...

  • Customer Success Manager

    3 days ago

    Brisbane, Queensland, Australia Rex Software Pty Full time

    OverviewAt Rex Group, our vision is to be the heartbeat of residential and commercial agency growth, efficiency, and compliance.We're a people-first, fast-growing tech company, and we're looking for a Customer Success Manager to help our clients achieve measurable success with our products and services.You'll join a collaborative team that's focused on...

  • Customer Success Advocate

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $60,000 - $65,000

    About This Role">We are seeking a highly motivated and customer-focused professional to join our team as a Customer Success Representative. In this exciting role, you will have the opportunity to make a real impact on our customers' success by providing exceptional support and guidance.">Key Responsibilities:">Provide direct customer support via phone,...

  • Customer Success Representative

    5 hours ago

    Brisbane, Queensland, Australia beBeeBusiness Full time $90,000 - $120,000

    We foster innovation by empowering professionals to excel in their roles, driving creativity worldwide.Key ResponsibilitiesEstablish, develop and maintain business relationships with technical contacts to identify opportunities for collaboration through proactive outreach and lead generation.About This RoleThe Business Development team serves as the initial...

  • Customer Success Manager

    5 days ago

    Brisbane, Queensland, Australia Rex Software Pty Full time

    OverviewAt Rex Group, our vision is to be the heartbeat of residential and commercial agency growth, efficiency, and compliance. We're a people-first, fast-growing tech company, and we're looking for a Customer Success Manager to help our clients achieve measurable success with our products and services. You'll join a collaborative team that's focused on...

  • Customer Service Representative

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $54,000 - $76,000

    Customer Service Representative OpportunityWe are seeking a dedicated and experienced customer service representative to join our team.The successful candidate will have a strong background in the automotive industry, preferably with experience in a customer-facing role, and a passion for delivering exceptional service.You will be responsible for greeting...

  • Customer Success Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeTerritory Full time $98,765 - $123,456

    After Sales Territory Representative JobThis pivotal role is a driving force behind growth and exceptional customer service across assigned territories. As an advocate for customer success, you will plan and execute targeted after sales strategies while maintaining deep technical knowledge of our product range.About the RoleIn this key position, you...