Cxc Inbound Team Leader, Melbourne

2 days ago

Melbourne, Victoria, Australia Asahi Beverages Full time

**Your Impact**

Based in our Southbank office and reporting to the **Customer Operations Manager **you will be responsible for the Operations, Leadership and Capability of our Inbound Customer Experience Specialist Team. You will be accountable for their performance though execution of the CXC KPIs and achievement of our commercial targets.

This is a fixed-term, 12 month role.

**Other key responsibilities include**:

- Drive a strong and consistent focus on people with significant contribution to talent discussions, sales capability, performance against targets and culture.
- Engage your team to drive sales initiatives and focus on continuous improvement.
- Understand and communicate operational issues and priorities to maximise focus on achievement of performance
- Daily/on day operations
- Achieve the agreed Sales / Service budgets and targets.

**About You**

You are an Operations leader who thrives on motivating your team, hitting targets and driving growth through multi-channel execution. You're not hesitant to jump on the phones to support your team when needed. You will be able to think strategically, creatively and problem solve to give input into the build of the CXC strategy.

**Additionally you will have**:

- Technical systems, process and data analytical skills
- Market knowledge and the necessary experience and skills to understand how to assist customer and category growth across significant and varied markets
- Experience leading a high performing customer service/operations team in a similar environment will be highly advantageous

By joining CUB, you are opening up a world of career possibilities. If you achieve results, expect to be rewarded with bigger challenges and greater opportunities. We respect the unique ingredients that make each and every one of us an individual and we believe this approach enables innovation and creativity.

Want to know more?

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