Inbound Consultant

2 weeks ago

Melbourne, Victoria, Australia Optimum Consulting Group Full time

A terrific opening has become available to join a growing superannuation firm in Melbourne's cbd on a 12 month fixed term contract. This role is an Inbound Consultant - Superannuation Specialist, providing high quality and professional customer service to existing and prospective members and employers.

**The Role**

Working within a team of 20 colleagues, you will be responsible for:

- Responding to inbound calls and written queries.
- Providing accurate information relating to superannuation products and processes.
- Following up requests, through to completion.
- Promoting self-service opportunities by educating members.
- Accurately recording member activity and ensuring compliance with internal policies and procedures.

**About You**

As a call centre operator, you understand the value of providing exceptional customer service over the phone. You don't need to be a superannuation expert to do this position, however, some financial services experience will be highly regarded. The most important elements are a great phone manner and strong customer service skills.

This is an awesome firm and this role is a great way to get a foot in the door and show what you can do. It is a 12 month contract, but exceptional performance won't go unnoticed.

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