Team Leader, Hospitality

**Job no**: 493858
**Work type**: Casual
**Location**: Melbourne - CBD
**Categories**: Customer Experience, Hospitality
- Are you experienced an experienced Hospitality leader? We want you
- Casual position - hourly rate $28.52 (plus 25% casual loading)
- Convenient location close to public transport

**About the Role**

The Team Leader, in conjunction with the Hospitality management team, will lead the team effectively to create an iconic Melbourne venue by following the core values of both Hospitality and the Arts Centre Melbourne as a whole.

You will work primarily in Foyer Bars but must be flexible as you may be required to assist other venues as needed.

This position is a fantastic opportunity for hospitality workers, with overtime conditions and fortnightly rosters in advance. Hours of work vary, as a large proportion of concerts and events are at night and on weekends, particularly Friday and Saturday.

**Casual position. Band 1.3 $28.52 per hour plus casual loading and superannuation.**

**Your Skills and Experience**
- Current RSA Certificate
- Experience in effectively leading the performance of a team in a fast service bar environment
- Experience as a barperson in a team environment
- Experience and knowledge of food handling standards and OHS compliance
- Experience in the delivery of customer service excellence
- Advance barista skills, cocktail knowledge and regional wine knowledge
- Experience using Microsoft Suite, particularly Outlook and Excel.

**About the Team**

The Hospitality team sits within the Customer Service Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl. The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government's commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**

As a valued member of our ensemble, you will enjoy:

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.
- At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are _**_not_**_ stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed._
- If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter._

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 23 May 2025 AUS Eastern Standard Time
**Applications close**: 01 Jun 2025 AUS Eastern Standard Time