Sentral - Strategic Relationship Manager

**Description**:
**About Us**

Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500 brand with a worldwide footprint to accelerate our customers' full potential.

**Sentral **, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 3,000 schools across Australia.

**About the role**

A key part of the **Professional Services Team **, the **Strategic Relationship Manager **is responsible for maintaining and further developing trusted partnerships with critical clients. Your success hinges on engaging clients and increasing annual services revenue. Additionally, you'll lead a team aligned to specific agreements, measuring success by client retention and annual revenue performance.

Other key areas of responsibilities will include:

- Ensure full compliance with contractual obligations and maintain/improve Sentral's net promoter score;
- Manage total contract revenue and profitability, providing updates to the executive team;
- Lead distributed Sentral and project teams to deliver commitments on time and within budget;
- Drive incremental revenues and new opportunities with clients;
- Collaborate with clients, Sentral Product & Engineering, and Marketing to meet client expectations;
- Manage a cross-functional team delivering to client priorities.

**About you**

Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You will also bring:

- 7- 10 years+ experience in successfully managing clients engaged in highly complex delivery programmes incorporating development, implementation and transition projects and services;
- Strong negotiation, communication and influencing skills with evidence of engaging successfully with senior (CIO, COO level) leaders and stakeholders;
- Demonstrated experience leading high performing teams and developing talent.
- Ability to delegate responsibilities and actions successfully to staff throughout the business;
- Able to develop team members to achieve full potential through coaching and support;
- Strong analytical skills and ability to provide strategic insights for continual performance improvements;
- Extensive experience implementing and driving new initiatives and platforms;
- Knowledge and experience in the education sector however not essential.

**Please note that you must have**
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check

**Our benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources** we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program** that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave** for either parent as well as two weeks paid secondary carer's leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days **, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs** such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of Service** each year to volunteer in a cause that matters most to them.

Other benefits available include **salary sacrifice **, **study leave** and an **Employee Stock Purchase Plan **.

**Ready to apply?**
- We respectfully ask that no recruitment agencies contact us regarding