Strategic Relationship Manager

2 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $100,000 - $120,000
Job Overview

We are seeking a highly skilled Strategic Relationship Manager to drive customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships. This role requires a deep understanding of customer objectives and the ability to position our value in renewal conversations.

Key Responsibilities:
  • Owning the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals.
  • Acting as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention.
  • Developing a deep understanding of customer objectives and leveraging that insight to position our value in renewal conversations.
  • Conducting strategic account reviews and ROI-based discussions to reinforce the commercial and operational value we deliver.
  • Identifying and pursuing opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals.
  • Forecasting and reporting on renewal pipelines, risks, and retention metrics to drive accountability and performance.
  • Collaborating with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offers.
Benefits

This role offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also offer professional development opportunities and a dynamic work environment.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration or a related field.
  • 5+ years of experience in a similar role, with a proven track record of driving customer retention and commercial growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • A strong understanding of customer objectives and the ability to position our value in renewal conversations.
  • Proficiency in MS Office, including Excel, Word, and PowerPoint.

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