Customer Service- Optical

2 weeks ago

Sydney, New South Wales, Australia Opticare Full time

**Customer Service Assitant (Optical)**

Established in 1984 Opticare is one of Australia's most trusted optical lens B2B providers gaining a reputation for innovation, premium quality products and a total commitment to customer service and satisfaction with a focus on the independent optical businesses. With over three decades of lens manufacturing experience the organisation's commitment to world class equipment and superior technical design will ensure its ongoing success and customer recognition.

Opticare is excited to present an opportunity to join our WA team in a unique and diverse Customer Service role, this position will assist us in our growing the optical lens business in WA

**You will act as an important part of the team to**
- Taking phone RX orders and advising clients with OPTICARE product choices and options
- Data Entry of orders, including tracing of frames for modem fit jobs.
- Picking Stock and sorting jobs
- Accounts Receivable
- Assisting with receiving deliveries, unpacking and allocating stock to orders
- Support Business Development Managers meet company targets
- Daily Account Management, adding value to customers whilst entrenching into OPTICARE systems and processes
- Assisting with dispatch data processes and packing of jobs
- Assisting with preparing courier pick ups
- Assisting with End of Month and Company Reports
- Other various duties as required.

**To be successful in this role you will need to have**:
A "can do" team player attitude

**Minimum 2-3 years experience in a customer service or admin role (wholesale company)**

**Experience in the Optical Industry is an advantage.**
- Excellent communication (verbal and written) skills
- Strong planning and organisation skills.
- Adaptable and flexible to meet the needs of the customer.
- Proficient computer skills (Microsoft Office Suite)
- A demonstrated commitment to continuous improvement and learning.

Salary will be negotiated based on your qualifications and experience.

**Salary**: From $50,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Auburn, NSW 2144: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Optical: 1 year (preferred)
- Wholesale: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

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