Service Supervisor

4 days ago

Toowoomba, Queensland, Australia Hitachi Construction Machinery Full time

**Hitachi Benefits**
- ** Salary**: Highly competitive salary + company vehicle + phone + laptop
- ** Two bonuses a year**:Potential to earn biannual bonuses providing increased earning capacity
- ** Health**:Discounted Medibank health insurance policy
- ** Stability**:Permanent Full-Time Position in a leading OEM with long-term job security
- ** Uniform**: Generous uniform supplied with Full PPE
- **Training and Development**: Continuous training and upskilling with real career development opportunities, Start your rewarding career now
- ** Home Electrical Appliances**: Employee exclusive staff discounts on Hitachi goods

**The Opportunity**

HCA has an exciting opportunity for an experienced and motivated **Service Supervisor**. Based in our **Toowoomba** branch, the key focus of this role is to provide technical guidance and leadership to our service coordinators and technicians.

**Reporting to the Service Manager, you will**:

- Ensure our service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behaviour within the team
- Mentor, guide and support the team to improve performance and efficiencies through training, performance appraisals and performance management.
- Ensure efficient utilization of equipment and resources in line with customer requirements and agreed budgets
- Provide technical guidance and support to service team members
- Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
- Provide timely and accurate quotations for service activities
- Support existing customers through maintaining strong communication while proactively resolving issues
- Drive compliance with safety and quality lead indicators for the department. Encourage and promote active participation from the workgroup in hazard reporting, safety conversations and vehicle pre-starts
- Ensure the Service Department tooling and equipment remains inspected, calibrated, and compliant per company policy
- Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- A strong ability to navigate complex issues, and be ambitious in achieving success
- A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation, and travel recovery
- Attention to detail in documenting and follow-up
- Experience leading a diverse team of high performing trade staff
- A Safety First leadership style
- A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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