Supervisor - Resident Field Service

1 week ago

Toowoomba, Queensland, Australia Komatsu Full time

Join a global OEM with opportunities for growth and development
- Exciting benefits, training & allowances
- Work autonomously, build relationships and make the role your own

**The Opportunity**:
Due to an internal movement, we're currently seeking the expertise of a highly passionate and motivated people-leader to become our newest Field Service Supervisor. Within this role, you will be responsible for the operation of all Field Service activities, ensuring they run safely, efficiently, and profitably while offering genuine products to our customers. You will coordinate all activities, including workflow and staff allocations, to ensure all deadlines are met, documentation is completed, and jobs are invoiced promptly.

With numerous direct/indirect reports across the field service team, you will have the opportunity to lead and mentor a wonderful team, providing guidance and support to help them achieve their full potential. As part of our commitment to excellence in Field Service Supervision, we offer amazing opportunities for career development, so you can grow and progress within the company, whichever path you wish to follow.

**Roster**:Monday - Friday

**Role Located**: Wacol, QLD or Toowoomba, QLD

**Komatsu benefits**:

- ** Families Policy**: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**: Income Protection Insurance provided through our company superannuation fund
- ** Career**: Recognition, awards, flexibility, further education studies and internal career development
- ** Health**: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Referral Program**: $3000 referral payment for referring a successful new employee to Komatsu

**Your Knowledge, Skills and Abilities**:

- Technical background with strong mechanical aptitude
- Strong people management, mentoring and leadership capabilities
- Time management and prioritization skills to manage tasks efficiently and ensure timely delivery of services
- Analytical and problem-solving skills to identify root causes of customer issues and implement solutions
- Flexibility and adaptability to work in a dynamic and fast-paced environment
- Conflict resolution skills to handle difficult situations and resolve customer complaints effectively
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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