Solutions Engineer

24 hours ago

Australia Glean Full time

Overview
Founded in 2019, Glean is an AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean helps employees access the right knowledge at the right time.
Glean was founded by Arvind Jain to address challenges employees face in finding and understanding information at work. Glean is the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to redefine how employees work.
About the Role
The Solution Engineer role sits within the GTM organization in the APAC region, making you a trusted technical advisor to the local sales team, our partners, and our customers. You will work on exciting projects with forward-thinking organizations, helping guide the beginning of their Generative AI journeys.
Responsibilities
Performing interactive demonstrations of the Glean platform to prospective customers.
Educating the technical teams of prospective customers on the architecture of the Glean platform, articulating how the solution works in the customer landscape.
Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives are validated.
Educating and training customers and partners on the product to ensure they are set up for success.
Presenting at company-sponsored events such as Google Cloud Next and AWS re:Invent.
Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand the roadmap.
About You
You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
At least 5+ years of experience in enterprise software pre-sales and experience with value-based discovery frameworks.
Excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
Ability to explain complex technical concepts in layman's terms to educate and train customers, prospects, and partners.
Comfort presenting both virtually and in-person.
Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
Familiarity with identity services and SSO providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
Familiarity with APIs, including sending and receiving data from API endpoints, and troubleshooting issues.
Familiarity with security concepts and tools (e.g., Firewalls, VPNs, SSL/TLS, DLP, WAFs, proxies).
Location
Australia (The role is remote)
We are a diverse group of people and we are committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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