Assistant Front Office Manager

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Introduction: We are Veriu Group (pronounced 'Very You')
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.
We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history.
Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they\u2019re empowered to be themselves.
We\u2019re not about hierarchy or rigid structure.
Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth.
Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey.
To learn more about us, visit our website: / or /
Overview
Welcome to Punthill Caroline Springs.
Located right on the lakeside and with the convenience of nearby shops, cafes and restaurants, Punthill Caroline Springs offers excellent apartment hotel accommodation just half an hour's drive west of Melbourne CBD.
80 Studio, One & Two Bedroom Apartments
Conference space, gym & laundry facilities
Direct access to the Hotel Manager
Responsibilities
Oversee the front office including complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
Ensure the front office provides a high level of guest services at check-in, check-out, and during stay, leading by example and setting the standards for the hotel
Create new ways to leave guests with a lasting memorable experience by thoughtfully tailoring the guest journey
Identify new sales leads and encourage the team to contribute to the hotel\u2019s commercial success
Manage emergency situations in a safe and professional manner
Build strong and authentic relationships with teammates and guests
Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, embracing opportunities to grow professionally
Benefits
National career growth opportunities
Accelerated development in a variety of hotel management or corporate areas
Comprehensive onboarding & ongoing support
The chance to join our Fast-Track Hotel Management Development program
Genuine flexibility and job security
High performing culture that values relationships & individuality
Generous referral bonuses when you refer your friends to work with us (up to $1000)
Discounts on accommodation across our network
Discounts on private health insurance
Access to our Employee Assistance Program
Qualifications & Skills
Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
First Aid Certificate (or be willing to obtain within their first month)
Responsible Service of Alcohol Certificate (or be willing to obtain within their first month)
Flexibility to work a variety of shifts throughout the week, including public holidays on rotation with other team members (no overnight shifts required)
Demonstrated experience leading a team with kindness to achieve outcomes
Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
High standards of attention to detail and communication skills (written & verbal)
Experience setting a standard for genuine and vibrant customer service
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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