Assistant Manager – Front Office

Overview
Care Connects Us. At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
About Park Hyatt Melbourne
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role
As the Assistant Manager – Front Office, you will be responsible for overseeing the operations of the hotel in accordance with the established brand standards of Hyatt International. Ensuring the highest standards of customer service are met by efficiently processing the allocation and check in of arrival guests, receiving payments, posting transactions and checking departing guests promptly.
Working in a team of 18, you will support the Front Office Manager in supervising and managing the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
Responsibilities
Assist the Front Office Management team in efficiently managing the department according to the established team goals
Supervision of all front office employees, ensuring their serves are carried out with the utmost efficiently and professionalism
Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
Encourages employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
Correctly allocating rooms for the following day
Oversee that the issuing, accessing and closing of safety deposit boxes and completion of the relevant documents is carried out according to hotel policy
Delegation of tasks and responsibilities to staff
Overseeing all staff performance whilst assisting them in their duties
Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
Qualifications
Minimum 2 years' experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment (experience using Opera Systems are advantageous)
Proven experience in supervising, motivating and training others
Diploma level or higher qualification in business, tourism or hotel management is advantageous
Exceptional interpersonal, communication skills with advanced proficiency of the English language
Strong time management skills with the ability to multi-task
Superior customer service skills along with excellent service resolutions skills
The capability of working both autonomously and as part of a team
The ability to work well under pressure and possess a great attention to detail
The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
The flexibility to work on a rotating roster, including weekends and public holidays
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