
Assistant Manager – Front Office
2 days ago
Care Connects Us. At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
About Park Hyatt MelbourneLocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance
As the Assistant Manager – Front Office, you will be responsible for overseeing the operations of the hotel in accordance with the established brand standards of Hyatt International. Ensuring the highest standards of customer service are met by efficiently processing the allocation and check in of arrival guests, receiving payments, posting transactions and checking departing guests promptly.
Working in a team of 18, you will support the Front Office Manager in supervising and managing the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
Responsibilities- Assist the Front Office Management team in efficiently managing the department according to the established team goals
- Supervision of all front office employees, ensuring their serves are carried out with the utmost efficiently and professionalism
- Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
- Encourages employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
- Correctly allocating rooms for the following day
- Oversee that the issuing, accessing and closing of safety deposit boxes and completion of the relevant documents is carried out according to hotel policy
- Delegation of tasks and responsibilities to staff
- Overseeing all staff performance whilst assisting them in their duties
- Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
- Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
- Minimum 2 years' experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment (experience using Opera Systems are advantageous)
- Proven experience in supervising, motivating and training others
- Diploma level or higher qualification in business, tourism or hotel management is advantageous
- Exceptional interpersonal, communication skills with advanced proficiency of the English language
- Strong time management skills with the ability to multi-task
- Superior customer service skills along with excellent service resolutions skills
- The capability of working both autonomously and as part of a team
- The ability to work well under pressure and possess a great attention to detail
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating roster, including weekends and public holidays
#J-18808-Ljbffr
-
Assistant Front Office Manager
5 days ago
Melbourne, Victoria, Australia Mercure It Full timeJob DescriptionWe are seeking an enthusiastic and detail-orientedAssistant Front Office Managerto join our dynamic hospitality team.In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.What will you be doing?Support the...
-
Assistant Manager – Front Office
2 days ago
Melbourne, Victoria, Australia Park Hyatt Full timeOverviewCare Connects Us. At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.About Park Hyatt MelbourneLocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully...
-
Assistant Front Office Manager
5 days ago
Melbourne, Victoria, Australia Mercure Hotels Full timeCompany DescriptionAccor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.We are far more than a worldwide leader.Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.This...
-
Assistant Front Office Manager
22 hours ago
Melbourne, Victoria, Australia Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels Full timeJoin to apply for the Assistant Front Office Manager role at Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels Introduction: We are Veriu Group (pronounced 'Very You') Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create...
-
Assistant Front Office Manager
17 hours ago
Melbourne, Victoria, Australia Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels Full timeJoin to apply for the Assistant Front Office Manager role at Veriu Group | Veriu Hotels & Suites | Punthill Apartment HotelsIntroduction: We are Veriu Group (pronounced 'Very You') Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create...
-
Front Office Operations Manager
8 hours ago
Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $120,000About the JobWe are seeking a skilled and ambitious Assistant Front Office Manager to join our team. The successful candidate will be responsible for leading the day-to-day operations of the front office, ensuring that high standards of customer service are maintained and that the hotel's goals are met.Job Description:To lead the front office team and ensure...
-
Front Office Manager
15 hours ago
Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $72,000As a Front Office Manager, you will be responsible for overseeing the front desk and ensuring that guests receive excellent service at all times. This includes managing complaint escalation, problem-solving, team management, rostering & timesheet approvals, guest services during check-in, check-out and stay.Key Responsibilities:Lead by example in providing...
-
Front Office Manager
5 days ago
Melbourne, Victoria, Australia Peppers Retreats, Resorts & Hotels Full timeJoin to apply for the Front Office Manager role at Peppers Retreats, Resorts & Hotels3 weeks ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Peppers Retreats, Resorts & HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionNestled in the stunning Yarra Valley, Peppers Marysville is part...
-
Front Office Manager
6 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000Hotel Front Office Manager RoleAre you an organized and customer-focused individual with excellent communication skills? We are seeking a Hotel Front Office Manager to join our team!Manage the front office, including complaint escalation and problem-solving, team management, training, rostering, and timesheet approvals.Ensure exceptional guest service at...
-
Front Of House Assistant Manager
1 day ago
Melbourne, Victoria, Australia Xprt Dev Full timehome_work On-sitePosted 23 hours agoAbout the Front of House Assistant Manager RoleThe Front of House Assistant Manager position is a vital leadership role within the bustling caféAs part of the hospitality management team, you will be instrumental in shaping memorable customer experiences every day.Responsibilities for the Front of House Assistant...