Assistant Front Office Manager

4 days ago

Melbourne, Victoria, Australia Mercure Hotels Full time
Overview

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team. In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.

What will you be doing?
  • Support the Operations Manager with scheduling, team development, and performance evaluations
  • Oversee and manage front office financial procedures
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor room occupancy and forecasts; align staffing rosters to optimize labour costs
  • Respond promptly to guest enquiries and complaints
  • Assist in training, onboarding, and performance reviews for front office staff
  • Prepare and review daily operational and financial reports
Qualifications
  • Minimum 2–3 years of experience in front office operations, preferably in a supervisory role
  • Strong leadership and organizational skills, including experience with team scheduling and occupancy forecasting
  • Excellent communication and interpersonal abilities
  • Flexibility to work evenings, weekends, and holidays as needed
  • Hold a valid Responsible Service of Alcohol certificate and valid First Aid or willingness to obtain prior to starting
Key Competencies
  • Guest-focused and service-driven mindset
  • Detail-oriented with strong problem-solving skills
  • Proven ability to lead, coach, and inspire a team
  • Professional demeanor with excellent decision-making capabilities
  • High attention to detail and accuracy
  • Adaptable with strong time management skills
What's In It For You
  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality

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