Admin And Intake Officer

Type:
Full-time 12 Month Fixed Term Contract
Location:
Townsville, North & Far North QLD
Remuneration:
Social, Community, Home Care and Disability Services Industry Award 2010 (Level 2) + full salary packaging options available up to $15,900 per annum
About Us
The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who championed social justice, mental health support, and innovative youth services. Today, the Foundation delivers frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain committed to helping young people affected by drugs, crime, and mental health.
The Role
Noffs is looking for a dynamic and organised
Admin & Intake Officer
to provide essential support to our new service, ensuring smooth intake processes and administrative efficiency across all aspects of the program.
This new service is a multifaceted model designed to deliver intensive engagement, treatment, supervision, and assertive outreach aimed at reducing recidivism rates after detention. Intensive support services are provided for young people experiencing drug and alcohol issues during their time in detention, and these supports extend into the community for a further 12 months. Youth can access evidence-based counselling to help them reduce drug use, improve mental health, and decrease involvement in crime.
Key Responsibilities
Intake and Referral Duties
– Managing the intake process from assessment to entry; acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals; telephone screening of potential clients in a respectful and caring manner; maintaining a professional standard of behaviour and confidentiality; maintaining calendars and rosters in consultation with managers.
Administration Duties
– Assisting with handling enquiries and liaising with staff members; participating in an organisation-wide telephone roster and serving as reception; coordinating meetings management including taking and distributing minutes; supporting building maintenance and WHS duties; assisting with ordering and maintaining office supplies; collecting and distributing mail and arranging courier services; assisting with IT and system troubleshooting for the team; working with other administrative staff to support the administration needs for the Ted Noffs Foundation; maintaining the client database and records; demonstrating capacity to provide administrative duties.
Experience and demonstrated ability to work with young people between the ages of 12 and 25 years old; proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines; ability to work autonomously and as part of a team; excellent telephone and interpersonal manner; ability to develop, maintain and build positive relationships with key stakeholders; commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation; must have a current and valid
QLD Blue Card
and
Driver's Licence
.
Qualifications and Experience
Experience in administration and working with young people (12-25 years old).
Proven organisational skills, ability to multi-task, and meet deadlines.
Ability to work autonomously and as part of a team.
Excellent telephone and interpersonal skills.
Current Australian driver's licence and a valid Queensland Blue Card.
How To Apply
Submit your application via SEEK with a Resume and a Cover Letter addressing the selection criteria.
The Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. People from diverse backgrounds are encouraged to apply, including First Nations People, People with Disability, Women and People from culturally and linguistically diverse backgrounds.
Interviews may be offered on application and will be conducted on a rolling basis. Please note only successful applicants will be contacted.
For further information, contact us at (emailprotected)
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