Concierge & Community Manager

**Concierge & Community Manager**

**Job ID**
- 202634

**Posted**
- 27-Jan-2025

**Service line**
- Advisory Segment

**Role type**
- Full-time

**Areas of Interest**

Customer Service

**Location(s)**

Sydney - New South Wales - Australia

**Be part of a team and culture delivering world class customer experience**

**No weekend work, consistent Monday-Friday building hours**

**Sydney Tech Precinct | Land of the Gadigal People**

Are you an innovative and engaging individual looking to join a team that delivers excellent customer experience to our client - ISPT, for their developed property in the heart of Tech Central, no two days will be the same.

As the Concierge you will be responsible for creating an engaging and welcoming environment for all customers, tenants and the building community onsite. You will also support the growing virtual community via the building app, as well as our Flex by ISPT business. You will also be an advocate of the ISPT brand by communicating any event activity across the commercial and retail precinct

**The Opportunity**:

- Warmly welcoming all visitors, provide information and support amenities, services, events and facilities
- Managing the Visitor Management sign-in system, providing technical assistance where required.
- Proactively finding opportunities to provide a high-calibre and hyper-personalized service for guests.
- Managing the Concierge service-request portal, responding to all guest-services related requests in a timely manner.
- Facilitating Concierge services for staff, including Umbrella Loans, Welcome Gift Check-Outs, Restaurant Bookings and assistance with the building app.
- Work with the customer experience team in develop and delivering events
- Draft communications, content and social media and set-up booking links to promote events
- Provide assistance to the Flex team which may include event set-ups, hosting clients when required

We'd love to see demonstrated experience in a front-of-house capacity, whether it be from a corporate, events or hospitality environment. We don't want to be prescriptive on what you've done, but we would like to see some evidence that you're:

- A genuine "people-person", who is natural with meeting and engaging diverse guests
- Interest and/or knowledge in technology, digital innovation and creative business
- Passionate for serving others with an interest in creating community
- Committed to closing-the-loop on requests
- Confident in responding to a range of inquiries or complaints
- Aptitude with social media and google analytics is highly regarded

**What's in it for you?**
- Uncapped opportunities to develop your career within Property Management with structured career development to support you and explore your learning potential and career goals
- Industry leading Parental leave which is industry leading.
- You'll form an integral part of an enormously successful team who outperform in the market year on year.
- Working with an organisation like ours will take your career to the next level-the sky's the limit.

**About us**:
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

**Can we inspire you to join us?**

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

**Be inspired to elevate your career to new heights.**

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you** #WeAreCBRE