Customer Service Consultant

3 days ago

Brisbane, Queensland, Australia Davidson Group Services Full time

**About the Company**

Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members.

A high workload has dictated the need for 2 Customer Service Officers to assist their busy team over a 6 weeks project starting immediately.

**About the Role**

Your responsibilities will include
- Phone potential clients to gather information to complete documentation
- Entering data into spreadsheets and systems
- Working with online tools to generate optimised routes
- Rostering staff and/or rostering contractors to locations
- Ability to build rapport quickly to ensure service excellence that leads to prompt resolutions of queries, problems or complaints.
- Treating and taking ownership of each contact in a professional and consultative manner

**About You**
- Excellent Communication Skills
- Exceptional customer service skills and the ability to build rapport quickly
- Collaborative problem solver
- High level of empathy and emotional resilience
- Ability to multitask

**The Benefits**
- Participate in meaningful work that contributes to the wellbeing and development of others
- Become a part of a valued team
- Great hourly rate $32.98 p/hr + Super
- Annerley location

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