Customer Services Consultant

14 hours ago

Brisbane, Queensland, Australia Queensland Government Full time

About the Australian Music Examinations Board:The Department of Education's Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland.
Your Role: This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of five customer service officers across a number of functions with the purpose of delivering highly regarded music and speech and drama examinations across Queensland.
Responsibilities include: Manage and supervise staff to support the efficient delivery of examination functions within a commercial context.
Work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland, while also identifying opportunities for systems and workflow improvement and driving solutions to completion.
Coordinate recruitment and selection including management of casual examination supervisors across Queensland.
Coordinate and manage the induction, training and professional development for examiners and examination supervisors.
Liaise, consult and negotiate effectively with internal and external stakeholders in relation to AMEB Qld initiatives, while maintaining strong working relationships within parameters decided by and agreed with the AMEB Qld State Manager.
The Customer Service Consultant, Service Delivery reports to the State Manager, AMEB Qld.
About You:
It would be highly desirable to have the following skills and experience: You will be results focussed with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.
You will possess strong organisational skills, an attention to detail and the ability to manage a number of operational functions efficiently with the support of an experienced team.
A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilment of customer enquiries and building positive relationships with customers essential.
Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, is required.
Benefits: Work with exceptional talent in a team committed to customer experience, while meeting a range of interesting stakeholders including professional musicians and performers.
Receive 12.75% superannuation and flexible work arrangements within operational, business requirements.
Experience a strong commitment to professional development
Free parking on site.
Interested?
To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.

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