Customer Services Consultant

2 days ago

Brisbane, Queensland, Australia Queensland Government Full time
Overview

As the Customer Services Consultant, Service Delivery you will manage the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.

If you're ready to make a difference, we want to hear from you

About The Australian Music Examinations Board

The Department of Education's Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland.

Your Role

This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of five customer service officers across a number of functions with the purpose of delivering highly regarded music and speech and drama examinations across Queensland.

  • Manage and supervise staff to support the efficient delivery of examination functions within a commercial context.
  • Work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland, while also identifying opportunities for systems and workflow improvement and driving solutions to completion.
  • Coordinate recruitment and selection including management of casual examination supervisors across Queensland.
  • Coordinate and manage the induction, training and professional development for examiners and examination supervisors.
  • Liaise, consult and negotiate effectively with internal and external stakeholders in relation to AMEB Qld initiatives, while maintaining strong working relationships within parameters decided by and agreed with the AMEB Qld State Manager.

The Customer Service Consultant, Service Delivery reports to the State Manager, AMEB Qld.

About You

It would be highly desirable to have the following skills and experience:

  • You will be results focussed with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.
  • You will possess strong organisational skills, an attention to detail and the ability to manage a number of operational functions efficiently with the support of an experienced team.
  • A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilment of customer enquiries and building positive relationships with customers essential.
  • Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, is required.
Benefits
  • Work with exceptional talent in a team committed to customer experience, while meeting a range of interesting stakeholders including professional musicians and performers.
  • Receive 12.75% superannuation and flexible work arrangements within operational, business requirements.
  • Experience a strong commitment to professional development
  • Free parking on site.
Interested? To Apply
  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
  • Attach a 2-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group: Education & Training


#J-18808-Ljbffr

  • Customer Services Consultant

    24 hours ago

    Brisbane, Queensland, Australia Queensland Department of Education Full time $60,000 - $90,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music Examinations...

  • Customer Services Consultant

    21 hours ago

    Brisbane, Queensland, Australia Department of Education Full time $104,000 - $130,878 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout the Australian Music Examinations...

  • Customer Services Consultant

    1 day ago

    Brisbane, Queensland, Australia EducationHQ Full time

    OverviewJoin to apply for the Customer Services Consultant - Service Delivery role at EducationHQPermanent job recruited via Department of Education and Training (Queensland) (Brisbane, Queensland, Australia)Job Reference QLD/CO658680/25PClosing date September 18, 2025Location Brisbane Inner CityStatus PermanentContact 07 3634 0918About This JobThe...

  • Customer Services Consultant

    1 day ago

    Brisbane, Queensland, Australia EducationHQ Full time

    OverviewJoin to apply for the Customer Services Consultant - Service Delivery role at EducationHQPermanent job recruited via Department of Education and Training (Queensland) (Brisbane, Queensland, Australia)Job Reference QLD/CO658680/25PClosing date September 18, 2025Location Brisbane Inner CityStatus PermanentContact 07 3634 0918About This JobThe...

  • Customer Service Consultant

    1 week ago

    Brisbane, Queensland, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...

  • Customer Services Consultant

    2 days ago

    Brisbane, Queensland, Australia Queensland Department of Education Full time

    OverviewAs the Customer Services Consultant, Service Delivery you will manage the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across AMEB Qld programs or activities undertaken by AMEB Qld. If you're ready to make a difference, we want to hear from youAbout The Australian Music Examinations...

  • Customer Services Consultant

    21 hours ago

    Brisbane, Queensland, Australia Queensland Government Full time $104,000 - $130,878 per year

    *About the Australian Music Examinations Board: The Department of Education's Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland. Your Role: This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of...

  • Customer Services Consultant

    15 hours ago

    Brisbane, Queensland, Australia Educationhq Full time

    About This JobPermanent job recruited via Department of Education and Training (Queensland) (Brisbane, Queensland, Australia)Job Reference QLD/CO658680/25PClosing date September 18, 2025Location Brisbane Inner CityStatus PermanentContactAbout This JobAbout the Australian Music Examinations Board: The Department of Education's Australian Music Examinations...

  • Customer Services Consultant

    2 days ago

    Brisbane, Queensland, Australia EducationHQ Full time

    About This JobPermanent job recruited via Department of Education and Training (Queensland) (Brisbane, Queensland, Australia)Job Reference QLD/CO658680/25PClosing date September 18, 2025Location Brisbane Inner CityStatus PermanentContact About This JobAbout the Australian Music Examinations Board: The Department of Education's Australian Music Examinations...

  • Customer Services Consultant

    2 days ago

    Brisbane, Queensland, Australia EducationHQ Full time

    About This JobPermanent job recruited via Department of Education and Training (Queensland) (Brisbane, Queensland, Australia)Job Reference QLD/CO658680/25PClosing date September 18, 2025Location Brisbane Inner CityStatus PermanentContact 07 3634 0918About This JobAbout the Australian Music Examinations Board: The Department of Education's Australian Music...