Overnight Supervisor

**Additional Information**
**Job Number**25102300
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated **Overnight Supervisor** to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

As the **Overnight Supervisor**, you will:

- Oversee all property operations during the overnight shift in the absence of the Night Manager and broader leadership team.
- Represent property management in handling and resolving any guest or operational concerns.
- Personally assist in managing issues and completing key overnight tasks to ensure a seamless guest experience.

**Monitoring Property Operations**:

- Supervise overnight activities, including late-night arrivals and early departures.
- Reconcile daily audits in collaboration with the Finance team.
- Ensure all overnight operations are compliant with brand and procedural standards.
- Monitor departmental supplies and maintain a safe and secure working environment.
- Support inventory counts and contribute to meeting guest satisfaction and employee engagement targets.
- Monitor overnight employee performance and uphold service standards.

**Supporting Profitability & Revenue Goals**:

- Review and analyze financial data to identify operational improvements.
- Address guest issues with empathy and efficiency, ensuring lasting resolutions.
- Monitor chargebacks, rebates, and discrepancies to reduce financial loss.
- Enforce cash-handling protocols and investigate variances.
- Work closely with the leadership team to implement corrective action plans where necessary.

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- A valid Driver's License is required
- Full Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Attention to detail in all aspects of work
- Strong written and verbal communication skills
- Prior luxury hotel experience would be preferable

**Perks & Benefits**:

- Industry-leading training programs.
- Access to Marriott's **Live Fully Rewards Program**.
- Discounted hotel stays for employees, family, and friends.
- Discounts on food and beverages across Marriott properties.
- Employee recognition programs to maintain motivation.
- Wellbeing and mindfulness initiatives.
- Access to an **Employee Assistance Program**.
- Complimentary dry cleaning for work attire.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.