Insurance Loss Adjustor/Estimator

About AMA
The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and over 2,200 employees across Australia and New Zealand.
The AMA Group's success results from our commitment to providing our clients and work providers with quality and cost-effective repairs, as well as exceptional customer service. Our people make this possible, and they are our focus. We invest in our people, creating the leaders of today and developing the skills for tomorrow.
About Capital S.M.A.R.T
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader in the collision repair industry, specialising in small, medium, and larger repairs. We are pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.
About the Role
We have an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team to undertake quality workmanship to ensure vehicles are returned to their pre-accident condition. This is a full-time position.
The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles. You will apply your knowledge of motor vehicles and your skills with computers while interacting with a range of people.
Reporting to the Centre Manager, this role will work within our large network of repair facilities, providing you with stability and opportunity.
Key Responsibilities:
Providing excellent customer service to clients and work providers
Accurately quoting vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
Completing quotes as required onsite, off-site, and online
Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
Managing parts for repairs to ensure timely arrival and cost-effectiveness as required
Managing suppliers to ensure additional work is recorded and authorised in a timely manner
Assisting with production management of the centre where required
Ensuring vehicles are repaired to their pre-accident condition
Handing over completed repairs to customers
About You
Proven experience within a similar position, including experience in the preparation of estimates/quotations in the automotive smash repair industry
Proven experience with AudaNet is highly desirable
Ibody experience is desirable but not necessary
Excellent customer service skills, including building rapport with customers and work providers
Highly professional and personable
Strong systems experience and competent computer abilities
Excel experience is an advantage but not necessary
Excellent verbal and written communication skills
Ability to meet strict deadlines
Ability to problem-solve with excellent accuracy and attention to detail
Able to work effectively and collaboratively with the team
Strong commitment to working in a safe manner
High attention to detail
Reliable, punctual, and hardworking
We are leaders in the repair industry and offer:
Team environment
Ongoing training
Career opportunities
Latest tools, equipment, and processes
Great opportunity to earn significant income for competent and efficient tradespeople
Junior-Mid experienced tradesperson: $60-$80k
Mid-Senior tradesperson: $80k-$100k
Annual salary
If you are hardworking, motivated, and seeking a career with an industry leader, please apply online. All applications will be treated in strictest confidence.
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