Concierge

**Job Number** 23113896

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Concierge, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

**Position Summary**:

- Be the "face of the hotel" - creating unforgettable memories for our guests through each interaction from arrival to departure
- Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
- Assist the Concierge team in general operational tasks whilst supporting other front office associates
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Plan and execute team building activities for our associates as they are our most important assets
- Ensure all guest's requirements and requests are anticipated and completed in a timely manner
- Be the main point of contact for all external & internal clients for the department
- Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

**About You**:

- A current driver's license
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.