Patient Administration Manager

Patient Administration Manager | St Andrew's War Memorial Hospital

Employment Type: Permanent Full Time
Remuneration: Competitive Salary + 11.5% Super + Not for Profit Salary Packaging

Location: St Andrew's War Memorial Hospital - Spring Hill, Brisbane
Applications Close: 21st of March 2025
- Make a meaningful difference with St Andrew's War Memorial Hospital_
- We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others._

An integral part of our team at St Andrew's War Memorial Hospital as a Patient Administration Manager, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let's make a meaningful difference, together.

Your part in St Andrew's War Memorial

The Patient Administration Manager is responsible for the quality of the service delivery and administrative support provided by the Patient Services team to patients, relatives, doctors, hospital staff and other health providers across the Hospital's Admissions, St Andrew's Day Surgery, Emergency Centre, Sessional Suites, Switchboard, Mail Room and various other reception areas.

The Patient Administration Manager interacts with Group Office as the technical expert of the hospital's various specialised inpatient, Emergency Department and Sessional Suite systems, for troubleshooting and improving processes throughout the patient pathway.

What makes a difference for us?

Desirable to have qualifications in a relevant field and five years or more management experience in a large office situation, preferably within a medical practice or hospital.

Essential
- Specialist knowledge and experience within the private health industry.
- Excellent time management to ensure deadlines are met and have the ability to work under pressure.
- Demonstrated customer service skills at a high level.
- Ability to manage and lead a team.
- A willingness to learn, develop and grow.
- Excellent interpersonal, written and oral communication skills.
- Computer literacy skills at an advanced level with sound numeracy skills.
- Comprehensive understanding of clinical financial reporting systems, debtor procedures and knowledge of Medicare billing processes and functions.
- Experience utilising SAP, Cerner or equivalent systems.
- Demonstrated experience in the use of medical terminology at an intermediate level.
- The ability to work autonomously and as part of a cross-department team.

What makes a difference for you?

Based in Brisbane since 1958, we've developed connections that go far beyond our home, occupying a unique place in the hearts and minds of our community providing world-class health care and first-class treatment results.
- Flexible work arrangements to support work-life balance
- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- Subsidised Parking
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months' service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).
- Career development opportunities to challenge yourself, grow and make a meaningful difference

St Andrew's War Memorial Hospital is proudly part of the UnitingCare family, we'd love you to be too.

At St Andrew's War Memorial Hospital, we offer world-class health care to families across Queensland and from interstate and are leaders in Cardiac services, Orthopaedics, Neurosurgery (including deep brain stimulation), Vascular surgery and Rehabilitation. By bringing together the finest medical experts, care and technology, we're able to deliver personalised care and world-class results.

Joining St Andrew's War Memorial Hospital, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16, 500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and commi