Technical Support Engineer
2 weeks ago
Overview
Join to apply for theCustomer Support Specialistrole atREA Group.
Responsibilities
Develop deep knowledge and understanding of CampaignAgent's CRM and technology
Support our customers (agencies and vendors) to effectively resolve issues through phone and email
Help customers navigate a variety of tools within CampaignAgent's CRM
Collaborate with internal teams to identify any issues and escalate to the appropriate channels
Checking and processing customer applications in an accurate and timely manner including compliance requirements
Monitoring queues and interpreting reports to manage daily workload
Interpreting and administering regulatory compliance relating to our products
Ensuring that all customer data is accurately and responsibly stored on our CRM
Ad hoc administration duties to support the team
Who We're Looking For
Experience in a similar support role managing queues, inbound emails, calls and/or chat
Experience using Zendesk or other support software is desirable
Experience and an understanding of CRM platforms is ideal
Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
A team player who takes initiative, who is comfortable working autonomously
The REA Experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about.
This is a place to learn and grow.
Some Of Our Perks & Benefits Include
A hybrid and flexible approach to working
Flexible leave options including, birthday leave and purchase additional leave
Flexible parental leave offering for primary and secondary carers
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
Hackdays so you can bring your big ideas to life
Our Commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.
If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity?
Perhaps the timing isn\'t right?
You should join our Talent Neighbourhood
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Media
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