Technical Services Analyst

Be part of the growth of a South Australian success story
- Join the market leading Technology team in South Australia
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2,200 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and resorts. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.

We're on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests, and we are the co-custodians of some of the country's most treasured places; a privilege we don't take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g'day.

**The Role**

As the Technical Services Analyst you will be working within the 2nd level Technical Services team.

This key hands-on, customer facing technical role provides expert IT service management support and enablement to our Australia wide based business colleagues. The main drivers being excellent customer focus and first-time ticket resolution/provision.

In addition to 2nd level operational and support duties, you will undertake specialist/technical research and analysis and assist with projects as and when required.

Your role responsibilities will include:

- Resolve 2nd level technical service requests, incidents and problems with a strong customer focus
- Provide technical expertise that contributes to business unit outcomes
- Provide professional advice within your area of technical specialisation
- Have accountability for tasks and decisions and support less experienced employees in achieving goals through the provision of guidance and quality assurance
- Develop plans and objectives for short-term tasks and contribute to planning for longer-term initiatives
- Deliver innovation initiatives to improvement the quality and efficiency of IT services
- Assist with IT audits and risk mitigation activities

**Your Experience**

You will be Microsoft certified combined with a relevant Bachelor's Degree. You will have experience with Microsoft 365, AD and Azure, Wintel as well as mobile device management. You will have worked with VMWare, Cisco and IOS Devices. You will have network administration skills, including using the MS Power Platform to automate moderately complex administrative tasks.

You will have an analytical mind with excellent communication and interpersonal skills. You will possess a high level of energy, self-motivation, autonomy, initiative, and attention to detail to be successful in meeting the business demands at G'day Group. Your naturally upbeat and open style will fit our cultural values. You will have a highly organised mindset with the ability to assess the urgency of work allocated to you by various stakeholders.

G'day Group is a dynamic company with an energetic 'market disrupter' reputation. If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.

**Discover more to life** - APPLY NOW

**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G'day Rewards membership / Loyalty recognition benefits

**Our ESG statement**

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

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