Team Leader Customer Service And Education
2 days ago
About us
The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.
The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security industries can build up long service benefits based on time in their industry, rather than with a single employer.
About the role
Due to continued growth, strategic organisational priorities, and increasing operational demand we have an exciting opportunity for a Team Leader to join our Customer Service and Education team. In this role you will provide people management and project support to the Manager Customer Service, and encourage a culture of continuous improvement. Responsibilities in this role will include:
- leading and directing a team in a dynamic customer service environment using a supportive and influencing approach to create a high-performing team that aligns with organisational objectives
- leading and actively participating in change management initiatives at a whole of Authority level to achieve desired outcomes within the Customer Service and Education team
- managing and resolving complex and escalated worker and employer queries in relation to process, entitlements and interpretation of legislation in conjunction with the Manager, Customer Service
- promoting continuous improvement activities and developing innovative solutions to improve the efficiency and effectiveness of systems and procedures
- developing the Authority's operational framework, policies and processes as well as informing the customer service and education strategy and accompanying events which feed into the operational strategy such as running webinars, information sessions, one-to-one training and other ad hoc initiatives in conjunction with the Manager, Customer Service and Team Leader - Customer Service and Compliance
- providing support to the Manager, Customer Service to design and produce reports, design performance measures and targets, system controls, quality assurance and run projects.
About you
As the Team Leader - Customer Service and Education, you will be able to:
- demonstrate experience leading a customer service functions, displaying strong leadership, effective supervision and development of staff, to assist the team to deliver high quality and timely customer service outcomes.
- demonstrate the ability to communicate changing priorities, to model a flexible and responsive approach to broader organisational changes, and to design and implement improvements to business processes and policies.
- demonstrate a high level of conceptual, analytical and problem-solving skills
- demonstrate the ability to effectively build collaborative working relationships, educate and communicate with influence, be a confident public speaker and think quickly on your feet.
How to apply
-
Customer Service and Education Officer
2 weeks ago
Bendigo, Victoria, Australia Portable Long Service Authority Full timeAbout UsThe Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the...
-
Customer Service and Education Officer
2 weeks ago
Bendigo, Victoria, Australia Portable Long Service Authority Full timeAbout UsThe Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the...
-
Customer Service and Education Officer
4 days ago
Bendigo, Victoria, Australia Portable Long Service Authority Full time $60,000 - $80,000 per yearAbout UsThe Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the...
-
Customer Service and Education Officer
4 days ago
Bendigo, Victoria, Australia Victorian Government Full time $60,295 - $77,000 per yearOverviewWork Type: Ongoing - Full-timeSalary: $60,295 - $77,430Grade: VPS 2Occupation: Customer serviceLocation: Loddon Mallee - Greater BendigoReference: VG/1882240The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers...
-
Customer Service Team Lead Position
1 day ago
Bendigo, Victoria, Australia beBeeLeadership Full time $91,418 - $103,725Customer Service Team Leader JobWe are seeking a skilled and experienced Customer Service Team Leader to join our team.The ideal candidate will have a proven track record of leading customer service functions, demonstrating strong leadership skills, effective supervision, and development of staff to deliver high-quality and timely customer service...
-
Bendigo, Victoria, Australia beBeeCustomer Full time $95,000 - $125,000Job Role OverviewThe Portable Long Service Authority oversees the administration of the Long Service Benefits Portability Act 2018.Main Responsibilities:Direct a team in a dynamic customer service environment, ensuring alignment with organisational objectives.Manage and resolve complex queries related to process entitlements and legislation...
-
Community Leader
2 weeks ago
Bendigo, Victoria, Australia Village Education Full timeCommunity Leader (incorporated Educational Leader and Assistant Director) - Burwood East Join Our Team as a Community Leader at the Brand-New Burwood East CentreAre you passionate about education and ready to lead with enthusiasm and vision?Our brand-new Burwood East Centre is opening soon, and we're on the lookout for a dedicated and dynamic Community...
-
Community Leader
2 weeks ago
Bendigo, Victoria, Australia Village Education Full timeCommunity Leader (incorporated Educational Leader and Assistant Director) – Burwood EastJoin Our Team as a Community Leader at the Brand-New Burwood East CentreAre you passionate about education and ready to lead with enthusiasm and vision?Our brand-new Burwood East Centre is opening soon, and we're on the lookout for a dedicated and dynamic Community...
-
Community Leader
23 hours ago
Bendigo, Victoria, Australia Village Education Full timeCommunity Leader (incorporated Educational Leader and Assistant Director) – Burwood EastJoin Our Team as a Community Leader at the Brand-New Burwood East CentreAre you passionate about education and ready to lead with enthusiasm and vision? Our brand-new Burwood East Centre is opening soon, and we're on the lookout for a dedicated and dynamic Community...
-
Educational Leader
1 week ago
Bendigo, Victoria, Australia Nido Early School Full timeOverview Education & Childcare Services Bendigo, Goldfields & Macedon Ranges - Permanent / Full Time Opening in October 2025, Nido Long Gully is inspired by the Reggio Emilia Approach and is dedicated to providing contemporary educational practices that benefit children, educators, and families alike.As a Curriculum Leader, you'll have the opportunity to...
