Assistant Case Manager

**Primary Details**
Time Type: Full time

Worker Type: Employee
- **Location: Brisbane/hybrid role**:

- **Type: Permanent/full time**

**The opportunity**

As an Assistant Case Manager at QBE, you will be a vital part of our personal injury claims team, assisting Case Managers in the management and support of clients throughout the claims process. This role offers an opportunity to make a meaningful impact in the lives of those who require assistance and understanding during their recovery journey.

**Your new role**
- Support the CTP claims team through coordination and completion of various administrative tasks
- Build and maintain strong relationships by ensuring an exceptional customer service experience for both internal and external stakeholders
- Respond to internal, customer or employer enquiries within required timeframes
- Accurate & efficient data entry including making payments and uploading/updating records
- Ensuring compliance with company and regulatory policies, procedures, and guidelines.

**About you**
- Outstanding communication skills with a customer centric mindset and a genuine care for people
- A positive, can-do attitude with the ability to learn quickly and multitask in a fast-paced environment
- Previous experience in an administration/data entry/accounts role involving collaboration with various areas of a business
- Exceptional attention to detail with the ability to prioritise work accordingly
- The ability to work both independently and as part of a collaborative and supportive team
- Experience in an administration role within the insurance space is desirable but not essential

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
- benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.