Case Manager

**Make a Lasting Impact - Support Women and Children Rebuilding Their Lives**

**_ Full-Time Roles_**
**_Location: Brisbane_**
**_Pay scale: $45.47 /ph + Super + Salary packaging + Employee Assistance Program_**

Lutheran Services is seeking a compassionate and experienced **Case Manager** to join the team, delivering trauma-informed, culturally responsive support to women and children who have experienced domestic and family violence.**

**About The Role**:
A skilled professional who can provide client-centred case management and also support other case managers through mentoring and modelling best practice.
As the Case Manager, you will:

- Provide specialist outreach case management services to women and children who have experienced domestic and family violence and are exiting refuge
- Develop, implement and review client-driven support and safety plans
- Conduct comprehensive risk assessments, develop individual support plans, coordinating services, and advocating for clients to promote housing stability through tenancy support.
- Model best-practice in trauma-informed care
- Work with external agencies and stakeholders, including housing, legal, and support services
- Lead a specialist portfolio to enhance program capability and service delivery
- Uphold high-quality record keeping, service reporting, and legislative compliance**

**About You**:

- Relevant tertiary qualifications in social work, human services, psychology, or similar
- High-level understanding of domestic and family violence, including CALD and child safety perspectives
- Experience delivering complex case management in a community services setting
- Strong interpersonal skills and the ability to lead through influence and support
- Organised, proactive and values-aligned
- Valid Working with Children Check (Blue Card)
- Current Queensland Driver's Licence
- Willingness to participate in the on-call roster

**Why Choose Us?**
- Salary packaging, enjoy up to **$15,990 of your salary tax-free** - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed
- and you take home more pay
- **Exclusive supplier discounts** across a range of services—including AIA Health Cover, Pest Audit, AGL (electricity and gas), and The Cosmetics Company for great deals on appliances and holidays
- Enjoy access to our **Employee Assistance Program**:

- Opportunities for skills and career growth
- we support additional study with time off and some paid support. Move into other areas of care
- diversional therapy, nursing or home and community care to name a few.
- Above Award Wages with a brand-new EA

**About Us**:
**Lutheran Services** is a **not-for-profit organisation**, providing exceptional care and support to communities across **Queensland** for the **past 90 years**. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over **6,000 people** each year across more than **25 sites**.

Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.

To view the position description, please Click Here.