Dental Front Office Co-Ordinator

22 hours ago

Sydney, New South Wales, Australia Austral Dental Care Full time

**Job Title**:Dental Front Office Coordinator**

**Purpose of Job**

Austral Dental Care is looking for an experienced front office co-ordinator to assist in the provision of dental care services to our patients. To embrace the implementation and delivery of dental services by organised patient care and ensure a great dental experience with a friendly disposition.

**Responsibilities**

**Reception**:

- Welcome all patients arriving at Austral Dental Care and notify the provider (dentist or therapist) of the patient's arrival, and inform the patient of any excessive delays
- Answer the telephone in a friendly, helpful and courteous manner
- Maintain an orderly reception area
- Observe patient confidentiality always
- Ensure that the appointment system is efficient and accurate
- Collect and record patient payments
- Manage incomplete treatment / FTA reports
- Monitor and maintain patient feedback and referral systems

**Administration and Finance**:

- Ensure that patient records are completed correctly before filing
- Manage debt reports
- Manage 3rd party financial companies to ensure patients have options
- Work closely with the Head Dental Nurse and Practice Owners to manage stock budgets
- Check invoices and forward to bookkeeper for payment
- To calculate and collect patient charges
- Supervise all banking procedures and daily cash sheets
- Encourage prompt payments and chase outstanding debts
- Liaise with dental laboratories, dental supply companies, and other organisations as required
- Send out patient recalls
- Compile day sheets
- Keep the office, reception area and waiting room clean and tidy
- Organise stock supplies and control

**Essential Attributes**
- Computer literate
- Experience with dental practice software (EXACT or D4W)
- Experience of communicating clinical details of treatments to patients
- Proactive approach with accuracy and eye for detail
- Diligent with good written and excellent communication skills
- Ability to address issues or problems with confidence.
- Punctual, honest, trust worthy and presentable with good social skills
- Empathetic, team player and able to build strong work relationships
- Dental assisting experience and knowledge of sterilisation protocols preferred

**Job Types**: Full-time, Part-time, Permanent, Casual
Part-time hours: 38 per week

**Salary**: $24.00 - $30.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift

Supplementary Pay:

- Penalty rates

Ability to commute/relocate:

- Austral, NSW 2179: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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