Dental Office Manager

23 hours ago

Sydney, New South Wales, Australia beBeeCoOrdinator Full time $29,920 - $31,200

Job Title: Dental Front Office Coordinator

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Purpose of Job

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Austral Dental Care seeks an experienced front office co-ordinator to provide dental care services. To embrace organised patient care and ensure a great dental experience with a friendly disposition.

Key Responsibilities

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- Welcome patients arriving at the practice and notify the provider of the patient's arrival
- Answer telephone calls in a friendly, helpful and courteous manner
- Maintain an orderly reception area
- Observe patient confidentiality always
- Ensure that the appointment system is efficient and accurate
- Collect and record patient payments
- Manage incomplete treatment / FTA reports
- Monitor and maintain patient feedback and referral systems

Administrative Duties

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- Complete patient records correctly before filing
- Manage debt reports
- Liaise with financial companies to offer patients options
- Work closely with the Head Dental Nurse and Practice Owners to manage stock budgets
- Check invoices and forward to bookkeeper for payment
- Calculate and collect patient charges
- Supervise banking procedures and daily cash sheets
- Encourage prompt payments and chase outstanding debts
- Liaise with laboratories, dental supply companies, and other organisations as required
- Send out patient recalls
- Compile day sheets
- Keep the office, reception area and waiting room clean and tidy
- Organise stock supplies and control

Essential Attributes

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- Computer literacy
- Experience with dental practice software (EXACT or D4W)
- Ability to communicate clinical details of treatments to patients
- Proactive approach with accuracy and eye for detail
- Diligent with good written and excellent communication skills
- Ability to address issues or problems with confidence
- Punctual, honest, trustworthy and presentable with good social skills
- Empathetic, team player and able to build strong work relationships
- Dental assisting experience and knowledge of sterilisation protocols preferred

Work Details

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- Full-time, part-time, permanent, casual positions available
- Part-time hours: 38 per week

Salary and Benefits

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- Hourly rate $24-$30 per hour

Supplementary Pay

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- Penalty rates

Requirements

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- Reliably commute or relocate to Austral, NSW 2179

Authorisation

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- Work authorisation for Australia required

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